Financial Counselor (Customer Service) - Bilingual English/Spanish/Creole/Arabic or Portuguese

Req #: 0000248678 Category: Accounting / Finance Status: Full-Time Shift: Day Facility: RWJBarnabas Health Corporate Services Department: Patient Financial Services Pay Range: $22.50 - $30.28 per hour Location: 95 Old Short Hills Road, West Orange, NJ 07052 Job Title: Financial Counselor Department Name: Patient Financial Services Status: Hourly Shift: Day Pay Range: $22.50 - $30.28 per hour Job Summary RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution. Key Responsibilities Verify insurance eligibility and benefits to ensure financial clearance prior to or during care Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay Screen patients for eligibility programs and submit applications timely for approval Create financial estimates and collect point-of-service payments when appropriate Educate patients and families on financial responsibility, coverage options, and available resources Act as a patient advocate, addressing concerns related to billing, access to care, and service quality Collaborate with social workers and case management to support funding for discharge planning Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage Research and resolve issues that may delay payment or account resolution Support quality, productivity, and collection goals while maintaining patient-centered service Partner across the revenue cycle and hospital departments to facilitate efficient account resolution Required Qualifications High School Diploma or GED required (or completion within one year of hire) Minimum 4 years of hospital billing, accounting, or related healthcare financial experience Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations Familiarity with medical terminology and insurance verification preferred Prior experience in hospital admissions or patient financial services preferred Strong attention to detail and computer proficiency Effective verbal and written communication skills Bilingual skills: English/Spanish/Arabic/Creole or Portuguese Scheduling Requirements Full-time Work Environment Hospital-based, patient-facing role Regular interaction with patients, families, visitors, clinical staff, and hospital departments Benefits Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon Additional benefits and resources for physical, emotional, social, and financial wellbeing Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. RWJBarnabas Health is an Equal Opportunity Employer #J-18808-Ljbffr RWJBarnabas Health