Customer Care Concierge

Customer Care Concierge Scranton, PA, Full-Time • In-Office Starting Wage: $18.00–$22.00/hr DOE, with upside for Zendesk expertise and serious meat knowledge Schedule: Monday–Friday, 7am–3:30pm About Crowd Cow How many times in your career do you get the chance to help scale a high-growth startup and transform the food system? As the massive $200 billion categories of meat and seafood move online, Crowd Cow is already at the forefront — building the leading brand through convenience, assortment, and farm-to-table transparency. We partner with ethical farms and fisheries around the world to source high-quality, more sustainable food, and share the stories behind every product and producer we carry. Join us. Together, we’re building a transformative, enduring company that makes a real positive impact on the food system. About the Role This isn’t a typical call center seat. We’re looking for a Customer Care Concierge — someone who brings warmth, expertise, and a genuine love of food to every interaction. Based at our Scranton, PA fulfillment center, you’ll be the primary point of contact for Crowd Cow’s direct customers and our 3PL clients, delivering personalized, high-touch service that turns first-time buyers into lifelong fans. You’ll also play an active role in growing our seasonal gifting business — helping guide customers and corporate buyers through curated selections for every occasion. This role blends exceptional customer service, consultative sales, and a deep (or deepening!) love of great steak. You Are A… Concierge-Level Customer Champion You deliver personalized, high-quality service across email, SMS, and social channels — not just resolving issues - You go the extra mile for both direct customers and 3PL partners, ensuring every touchpoint reflects the Crowd Cow standard. AI-Savvy Operator You’ll harness our AI-enabled customer listening tools to spot trends, anticipate needs, and continuously elevate the customer experience. Escalation Expert When things get complicated, you step in to resolve complex issues, and turning difficult moments into opportunities to build loyalty. Gifting & Sales Consultant You’ll help grow our seasonal gifting program by confidently guiding customers and corporate clients through gift card or product selections tailored to their needs and budgets. You’re comfortable in a consultative sales capacity — you listen, you advise, and you close with confidence. Process Thinker You analyze data, identify friction points, and propose solutions that make the team sharper and the customer experience smoother. You’re always looking for a better way. Informal Team Resource While you won’t have direct reports, you’ll naturally become a go-to for colleagues — sharing knowledge, modeling best practices, and contributing to a positive, collaborative team culture. Cross-Functional Collaborator You’ll work across departments to deepen product knowledge and pitch in on inventory receiving, quality assurance, and administrative tasks as needed. Meat Sommelier As your knowledge of our products grows, you’ll leverage expertise in steak cuts, aging processes, and cooking methods to help customers find exactly what they’re looking for. Training is available — but a head start is always a bonus. You’ll Thrive If You…

• Are passionate about customer service and understand what “great” looks like in eCommerce.
• Have eCommerce customer care experience.
• Care deeply about food quality and where your food comes from.
• Communicate clearly and warmly, with a proactive, solutions-first attitude.
• Are tech-savvy — Zendesk experience required; Looker is a plus.
• Have some experience in a sales and feel comfortable guiding customers through a buying decision.
• Have meticulous attention to detail and can thrive in a fast-paced, dynamic environment.
• Bonus: You already know your ribeye from your wagyu and can talk cooking temps without Googling.

What You’ll Get

• Medical, Dental, and Vision benefits plus a generous PTO package
• The opportunity to join a fast-growing, mission-driven company
• A collaborative, passionate team that genuinely loves what they do
• A tangible impact on how customers experience one of life’s great joys: incredible food

How to Apply Please include a short cover letter sharing why you’re passionate about customer care — or, if nothing else, why you’re passionate about great steak. We’re serious. Candidates must be eligible to legally work in the United States. Visa sponsorship is not available for this role.