Assistant Manager

Overview There has never been a better time to join TravelCenters of America. For more than 50 years, millions of professional truck drivers and motorists have depended on our travel centers for fuel, food, truck maintenance and essential services. TA is focused on growing its network, implementing cutting edge technology and pursuing innovative energy and sustainability initiatives. From our locations across the country to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success and can pursue endless career opportunities by sharing ideas and growing with the company. Job Summary Our Truck Service team includes nearly 3,000 technicians across more than 280 locations. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This role assists in guiding technicians through troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers in a professional and accommodating manner, helping ensure travelers return to the road better than they came. Responsibilities Be a leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department through fast, friendly customer service and strong product knowledge. Develop a trusting atmosphere that encourages feedback from team members and guests; coach and manage performance according to company policy. Recruit, hire, train and retain high‑quality team members and foster a culture where team members feel respected and recognized for their achievements. Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers. Conduct visual inspections to ensure all products and services are available. Contribute to achieving financial objectives through effective management of people, product, service and facility processes, with focus on revenue and profit components. Adhere to safety standards and follow company guidelines on vendor relationships. What we’d like to see A leader who sets the example when working alongside team members. An individual eager to grow their career within the Truck Service division. High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred. Supervisory experience in convenience store, truck service, travel center, or related business activity preferred. Knowledge and understanding of the Truck Service business preferred. Excellent verbal and written communication skills. Ability to effectively communicate with other managers. Ability to work flexible hours including nights, weekends and some holidays. A valid driver’s license. With us, you’ll enjoy Competitive wages and annual bonus opportunity. Medical, dental, vision and life insurance. 401(k) with company match. Paid vacation and holidays. Tuition reimbursement. On‑site meal discounts. A wide variety of discounts on technology, travel, food and fuel. Opportunity for growth and advancement with company‑paid training. Relocation assistance (relocation not required). Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit Pay Range $60,000.00 - 65,000.00 per hour A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Equal Opportunity TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or veteran status, genetic information or membership in any other protected category. We invite everyone to make themselves at home. Disability Accommodation Individuals with a disability may request a reasonable accommodation related to our recruiting process. To request an accommodation, please email View email address on click.appcast.io with your name, phone number, position and location, and details pertaining to the accommodation request. Typical Physical Demands In this role, the team member is regularly required to talk and hear. The role involves standing, walking, kneeling, stooping, bending, crouching, and repetitive use of legs. It may require lifting up to 50 lbs and moving heavy objects. Specific vision abilities include close, distance, color, peripheral vision, depth perception and ability to adjust focus, with or without reasonable accommodation. Work Environment The work may involve exposure to outdoor elements in all seasons, fumes and particles, moving mechanical parts and vibration. The noise level can be loud. The role may involve exposure to dirt, dust, grime, grease, oil, gas and cleaning solutions. Disclaimer This job description may not list all duties for this position. The incumbent may be asked to perform other duties. TravelCenters of America reserves the right to revise the job description at any time. This description is not a contract of employment and may be terminated at any time for any reason. #J-18808-Ljbffr