Housing Support Coordinator

Housing Support Coordinator

Catholic Charities Twin Cities is seeking a dedicated, trauma-informed, and compassionate Housing Support Coordinator to join the team at our Endeavors Residence.

The Housing Support Coordinator provides leadership, support, and stability to residents during overnight hours, ensuring a safe, clean, and welcoming environment. This position acts as a liaison between residents, outside agencies, and internal teams - offering resources, resolution, and de-escalation support of emerging problems or situations. The role also contributes to staff training, enforcement of program policies, and the overall success of housing operations.

Essential Functions:

• Resident Support & Safety
• Provide a clean, safe, supportive, and trauma-informed environment for residents, visitors, volunteers, and coworkers.
• Utilize trauma-informed care and de-escalation techniques to defuse crisis situations and support residents respectfully and effectively.
• Conduct regular rounds to ensure safety in common areas, exits, and fire doors.
• Monitor activities and promptly address concerns or policy violations.
• Administer medications per established procedures and guidelines when applicable.
• Leadership & Collaboration
• Provide leadership, training, and mentorship to Housing Support Representatives.
• Partner with Program and Property Management teams to ensure consistent enforcement of program rules and policies.
• Assist with shift coverage gaps and provide support across sites within the housing division as needed.
• Model and coach trauma-informed communication, de-escalation, and problem-solving skills for staff.
• Resident & Community Engagement
• Serve as a resource for residents by providing information, referrals, and guidance on available services.
• Maintain positive relationships with community partners, agencies, and vendors.
• Promote collaboration with external programs to strengthen resident support networks.
• Operations & Administration
• Manage front desk operations, including phones, visitor access, and resident inquiries.
• Document observations, incident reports, and maintenance needs accurately and promptly.
• Ensure timely completion of required reports and data entry in accordance with agency procedures.
• Respond to resident concerns in a timely, respectful, and solution-focused manner.

Qualifications:

• High school diploma or equivalent required.
• Minimum of one year of experience working directly with low-income or vulnerable populations, including individuals experiencing homelessness, unstable housing, and/or mental illness.
• Strong trauma-informed care, conflict resolution, and de-escalation skills.
• Ability to communicate clearly and compassionately with people from diverse backgrounds.
• Proficiency in basic computer use and data entry.
• Commitment to Catholic Charities' mission and values.

Work Environment and Physical Requirements:

• Ability to stay awake on a night shift.
• Ability to lift up to 25 pounds occasionally.
• Driving required on occasion.
• Extended periods of walking, standing, or sitting as needed.

Job Classification: Regular; Full-Time; Hourly; Non-Exempt

CPR Certification: Required (Catholic Charities will provide opportunity for certification.)

Catholic Charities is an equal opportunity employer.