Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National
$18 per hourIQVIA
This remote call center position supports patients and healthcare providers with pharmacy assistance programs, handling card activation, eligibility verification, and claim troubleshooting. The role requires pharmacy technician certification, HIPAA compliance, and 3+ years of call center experience. Candidates work 40 hours weekly on flexible shifts (8am–8pm ET) at $18.00 per hour, with potential conversion to full-time employment.
Responsibilities
- Handle customer support requests via phone, email, fax for payment assistance programs
- Activate co-pay cards and vouchers; verify program eligibility for patients
- Troubleshoot claim submission rejections and explain program benefits
- Document resolution details and escalate unresolved issues to appropriate departments
- Identify operational challenges and recommend improvements to management
Requirements
- High school diploma or equivalent
- Pharmacy technician experience required
- HIPAA certification
- Call center experience of 3+ years preferred
- Medical claim processing experience a plus
- Bilingual English/Spanish proficiency a plus
Compensation: $18.00 per hour
Vacancy posted a month ago
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