Benco Operations Manager

Job Description

Job Description

The Operations Manager is responsible for the performance of stores in their region. The Operations Manager is responsible for achieving budgeted revenue goals and monitoring expenses for the stores in their region. The Operations Manager work with the Store Managers, Associates and Corporate Management to drive sales, ensure high levels of customer service, solve problems and achieve employee development goals. The Operations Manager will also perform various store duties on an as needed basis.

Job Duties:

Managing Store Performance

The Operations Manager reviews store dashboards and performance summaries to highlight successes and work on areas of improvement.  The Operations Manager ensures customer concerns are solved effectively and promptly and works with store managers to maximize store profitability. The Operations Manager also works with store managers to maintain store security, including inventory control, building security and cash handling, as well as maintenance of delivery fleet and maximizing delivery efficiency. The Operations Manager reports store performance to the Store Operations Manager accurately and on time.

Employee Relations

The Operations Manager evaluates all store managers in their region; ensuring that reviews are conducted on schedule according to the guidelines outlined by the Human Resources Department and that the Human Resources Department receives the documentation of the review. When necessary, the Operations Manager disciplines employees consistent with the company disciplinary policies and subject to Human Resources approval. The Operations Manager also works with store managers to develop a pool of potential store employees to meet the long range goals of the company.

Compliance

The Operations Manager will interview job applicants and complies with all company hiring policies. The Operations Manager ensures company policies and procedures are communicated in a timely manner and adhered to accordingly. This includes, ensuring that the store is in compliance with all employment, state and federal laws, including wage and hour, human rights and equal employment opportunities by working closely with the Human Resources Department. The Operations Manager ensures maintenance of safe working conditions for employees and customers and resolves safety concerns quickly. The Operations Manager also works with store managers to maintain store facilities and equipment.

Minimum Qualifications:

• Strong interpersonal and organizational skills.
• Effective organization skills, multi-tasking and dealing with multiple store concerns at any given time.
• Strong verbal communication skills and act in a professional manner while interacting with customers and co-workers.
• Adequate written communication skills.
• Basic computer knowledge.
• Five to seven years of job related experience.
• Four year degree in Business or a related field or a High School Diploma with appropriate experience.
• Ability to function in a stressful environment, under substantial time pressure.

Benefits:

• Medical, Dental, and Vision Insurance

• Basic Life and Long-Term Disability Insurance

• Voluntary Life Insurance

• Short-Term Disability Coverage

• 401(k) with Company Match

• Profit Sharing Program

• Paid Time Off (PTO)

• Safe and Sick Time

• Employee Discount

• Employee Assistance Program (EAP)