Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2002 and is a close-knit team of three who value independence, trust, and steady growth. Before becoming an agent, I worked in sales and was later recruited by State Farm. That background shaped my practical, results-oriented approach to running the office.

For our team, we offer PTO, paid holidays, health benefits, licensing paid up front, and a strong focus on work-life balance. We believe in taking care of our team while maintaining a productive and professional environment.

Our culture is laid back and easy going. I dont believe in micromanagingI hire capable people and trust them to do their job well. Were looking for someone who fits that same mindset: hardworking, dependable, and self-motivated. If you value autonomy, a relaxed atmosphere, and a stable, supportive team, this could be a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jason Sliwoski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.