Business Operations, Analytics

About Gigs At Gigs, we’re building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. Things We Care About We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard. Speed. We move and we ship. We set bold deadlines and treat every week like it matters. Ownership. If you see something broken, fix it. We don't wait for permission. Customer Obsession . Our customers' product is our product. Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information. First principles. We don't ask how things have been done before. We ask why they were done that way at all. The Role As Business Operations Analyst you'll sit at the intersection of our data team and core leadership. You'll report to the Head of Data, but your primary mission is to work directly with our founders and Chiefs of Staff — turning the questions that keep leadership up at night into rigorous, clear, actionable analysis. Gigs is a genuinely complex business. We operate across multiple markets, network partners, product lines, and customer segments — and understanding what's really happening at any given moment requires someone who can move fluidly between a SQL query and a founder conversation. You won't hand work off to a strategy team. You'll own the insight end‑to‑end: structuring the problem, writing the code, building the asset, and delivering an answer that changes how someone thinks about a decision. This is a high‑visibility role with real stakes. The Founders Office will rely on you to keep them genuinely and actively informed — not with surface‑level summaries, but with the kind of honest, precise analysis that holds up to scrutiny in a room full of smart people. What You Will Do Own the analytical layer for the founders' operating cadence. Build on top of our existing data platform and metrics to maintain the dashboards and recurring analyses that keep leadership aligned on what matters — growth, retention, ARR, unit economics, and operational health. Turn ambiguous questions into defensible answers. Work directly with founders and Chief of Staffs to scope and answer high‑priority business questions. Take the ambiguous ask and return with a clear, structured answer — and the judgment to know when it changes the decision. Drive alignment on how we measure the business. Get stakeholders on the same page about how key metrics are defined, tracked, and interpreted. Build out vertical‑specific views that give leadership a clear, consistent lens into different parts of the business. Use SQL and AI — to get to the truth. Extract, shape, and analyse data across our stack. Build lightweight assets yourself and know when to pull in the broader data team. Use AI as a core part of your workflow: to write code faster, explore datasets, and accelerate the path from question to answer. Support strategic planning cadences. QBRs, annual planning inputs, ad‑hoc initiative tracking. The deliverable is almost never a long deck — it's a tight doc, a clear chart, or three sentences that reframe how leadership is thinking. What We Are Looking For 3–5 years of experience in a role where analytical rigour was non‑negotiable — consulting, investment banking, strategy or BizOps at a fast‑scaling tech company, or a data analytics role where you consistently translated numbers into business decisions. Strong SQL skills and the ability to build analytical assets that real stakeholders depend on. Python is a plus. Fluency with AI tooling as a day‑to‑day working practice — for writing code, exploring data, and accelerating analysis. Sharp eye for detail. You notice when something doesn't add up and fix it before it becomes someone else’s problem. Clear, precise communicator. You can distil a complex business question into an answer a founder can act on — without burying the point. Self‑directed and highly organized. You own your workstreams, surface blockers early, and operate with a high degree of independence for someone at your level. Genuine curiosity about how the whole business works — not just your slice of it. Flexible across time zones and willing to travel. Occasional East Coast calls and travel to our hubs are part of the job. Bonus if you have experience in telecoms, fintech, or B2B SaaS. Salary Range : $170,000 - $190,000 Work At Gigs At Gigs, we value in‑person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs , as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site . Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energizing, and effective. What We Offer At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan #J-18808-Ljbffr