Hospitality General Manager

Job Description:

Insight Global is hiring on behalf of our client in the hospitality space for a hands-on, high-impact General Manager to lead the operations of a boutique hotel in Downtown Manhattan. This is an exciting opportunity for an ambitious hospitality leader who wants to leave their mark on a growing property, build strong operational foundations, and create an exceptional guest experience.

This individual will have full ownership of hotel operations, including guest services, housekeeping, maintenance, facilities, vendor management, team leadership, budgeting, and overall property performance. The ideal candidate is energetic, charismatic, resourceful, and eager to take ownership of a boutique property where they can drive meaningful improvements and influence the hotel's future direction.

Responsibilities

• Oversee the day-to-day operations of a 64-room boutique hotel in Downtown Manhattan.
• Lead and develop a team consisting of Front Desk, Housekeeping, and Maintenance staff.
• Foster a culture of accountability, service excellence, teamwork, and continuous improvement.
• Own guest satisfaction and ensure a high-quality guest experience across all touchpoints.
• Manage hotel vendors, suppliers, utilities, waste services, maintenance providers, and external partners.
• Negotiate preferred pricing and build strong relationships with recurring service vendors.
• Coordinate operational needs with commercial tenants and partners that share the building.
• Monitor property condition and implement preventative maintenance programs.
• Support procurement initiatives and identify opportunities to improve efficiencies and reduce costs.
• Partner with Finance to manage budgeting, forecasting, and P&L responsibilities.
• Continue building and enhancing operational infrastructure, including SOPs, employee handbooks, training programs, and process documentation.
• Act as the primary escalation point for operational issues and emergencies.
• Serve as the hotel's on-call manager for urgent after-hours situations when required.
• Report directly to senior leadership and provide regular operational and financial reporting.

Must-Have Qualifications

• Experience leading teams within hospitality, accommodations, facilities, property management, or another operationally intensive environment.
• Strong leadership, coaching, and people management skills.
• Familiarity with Salto access management systems.
• Working knowledge of hotel technology platforms, including Property Management Systems (PMS). Experience with Guesty is highly desirable, while experience with Mews and other modern PMS platforms is considered a strong asset.
• Demonstrated ability to build relationships, influence others, and create team buy-in.
• Experience overseeing building operations, facilities, maintenance coordination, or property management functions.
• Proven vendor management and contract negotiation experience.
• Ability to thrive in a fast-paced, hands-on environment where no task is beneath you.
• Highly adaptable, flexible, and willing to step in wherever needed to support the business.
• Strong business acumen with experience managing budgets, costs, or operational performance metrics.
• Excellent communication, discretion, professionalism, and problem-solving abilities.
• High energy, strong sense of ownership, and a desire to make a lasting impact on an organization.

Preferred Qualifications

• Experience within boutique hotels, hospitality groups, or alternative hospitality operators.
• Background working with organizations such as boutique hotels, serviced accommodations, or similar hospitality operators.
• Experience implementing SOPs, operational processes, training programs, or organizational change initiatives.

Success Metrics

• Guest satisfaction and experience scores.
• Team engagement, retention, and satisfaction.
• Property condition and maintenance performance.
• Procurement effectiveness and cost-control initiatives.
• Operational efficiency and process improvement outcomes.
• Financial performance and budget adherence.

Schedule

• Monday to Friday, 10:00 AM - 6:00 PM.
• Flexibility is required to support occasional early mornings, evenings, and weekend needs.
• Acts as the hotel's emergency on-call manager for operational issues that arise outside of standard business hours.