Customer Service Representative

Sales & Customer Service Call Center Specialist Texas

At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.

The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays.

Your Impact

• Utilize sales skills to make multiple product recommendations with customers on every call.
• Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
• Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
• Achieve excellent customer satisfaction scores on every call.
• Consistently enter accurate data into the company database.
• Follow work schedule as assigned.

Technical Requirements

• Windows-Based Computer (laptop or desktop) with Two Monitors
• Not compatible: All Apple, Google, and app-based devices. This includes all Macs, MacBooks, iPads, Chromebooks, tablets, and smartphones.
• Also not compatible are Windows ARM (processor) devices (including ARM-based ThinkPads and Surfaces), and similar computers.
• Must own personal device prior to accepting offer
• Hardwired Connection from Home Router to Computer
• Ethernet Cable (Public or Wi-Fi connections NOT supported)
• High Speed Internet Plan: 100+ Mbps or higher.
• Satellite and wireless internet connections such as T-Mobile Home 5G and Starlink are NOT supported.
• Web camera (1080p or 720p)
• Wired USB Type A Headset with Noise-Canceling Microphone.
• Not compatible: Wireless/Bluetooth headsets and 3.5mm auxiliary (AUX) jack headsets
• Must have enough USB ports to plug in the headset and equipment
• Dedicated, private workspace free from distractions

Schedules

• Afternoon and evening shifts ending as late as Midnight Eastern Time
• Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
• Training schedule will vary from the accepted work schedule
• The schedule that you accept at the time of the offer cannot be changed.

Minimum Salary: $15.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Your Experience

• Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
• Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
• Professional communication skills
• Intermediate computer skills online and within the Microsoft Office suite (including Teams).
• Ability to perform basic mathematical computations
• Previous call center experience recommended
• Regular and reliable attendance is required
• Must pass a background check

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Paid parental leave to bond with your new addition

401(k) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

Employee stock purchase program

Merchandise discounts

Medical, dental, vision, and pharmacy coverage

Tuition reimbursement

Commuter benefits