Manager

Position Summary Deloitte delivers long-term value to clients by providing industry-leading risk management solutions to assist clients in managing key risk domains including Cyber, Forensic, Strategic, and Financial Risk. Deloitte’s solutions enable leading global organizations to focus on their core competencies and mission-critical challenges, while maximizing the power of risk management to protect and grow their businesses. Deloitte is focused on building, delivering, and managing large-scale solutions to establish long-term relationships where Deloitte’s solutions continue to grow and evolve with rapidly changing market needs to drive differentiated results and insight to help our clients more cost-effectively manage their business.Work you'll doAs a Cyber Operate IAM Managed Services Delivery – Manager on the Cyber Services team, you will be responsible for overseeing teams that build, monitor, and manage various Identity and Access Management (IAM) technology platforms including IGA, Unix (Centrify), Mainframe, AS400, Authentication, PAM, AWS, Azure and AD along with related operational processes.Serve as technical program manager for multiple IAM solutions, managing large-scale client environments and aligning service delivery to client needs and industry standards.Coordinate across business units, information technology teams, and client stakeholders to translate business needs into IAM solutions and present IAM metrics and reports to senior management.Manage IAM incidents and service requests end-to-end, including high-severity production issues, major incident calls, service restoration, root-cause analysis, and delivering resolutions.Coordinate with cross-functional teams and client stakeholders to resolve IAM issues, identify risks and mitigation plans, and escalate issues promptly to reduce business disruption.Perform gap analysis and drive continuous improvement by resolving recurring issues, introducing process or technology enhancements, and supporting automation initiatives that deliver business value to clients.Collaborate with security, infrastructure, and business stakeholders to troubleshoot complex IAM issues, improve processes, and support access governance across cloud and on-premises environments.Work with product vendors on defects, releases, and patch/hotfix rollouts.Apply ITIL processes across incident, service request, change, and problem management.Maintain and ensure compliance with technical documentation, including runbooks, operating instructions, configuration standards, and RACI documentation.A successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to othersThe teamThe Cyber Services team delivers fully managed cyber capabilities that bring together market-tested technologies, leading practices, and pre-built use cases to accelerate time to value and improve operational resilience.Key Cyber Managed Services technical capabilities delivered by the team include:Managed cyber operations and service delivery across multiple cybersecurity domainsSecurity monitoring, operational support, and continuous service improvementCyber risk management support, remediation coordination, and reportingCyber program operations, platform support, and modernization to improve resilience and service performanceQualificationsRequired:Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field11+ years of experience in Identity and Access Management (IAM) service deliveryExperience managing large-scale IAM operate engagements across various IAM areas and toolingExperience communicating with stakeholders and presenting IAM metrics, reports, and service updatesExperience performing incident management, root-cause analysis, and problem resolution in IAM environmentsExperience leading IAM projects from design through implementation and ongoing operationsExperience working in Agile delivery environments and managing large teams and coordinating with cross-functional and global teamsExperience applying information technology infrastructure library (ITIL) processes and managing tasks and operations supportExperience in service delivery, including defining and refining service-level agreements and reports based on client needs, and experience using information technology service management tools such as ServiceNow and RemedyExperience with Entra ID, Active Directory, SailPoint, CyberArk, Okta, Ping Identity, OAuth 2.0, OpenID Connect, Security Assertion Markup Language, System for Cross-domain Identity Management, Amazon Web Services, and Microsoft AzureAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.Limited immigration sponsorship may be available.Preferred:ITIL or Scrum Master certificationExperience creating, planning, and delivering IAM trainingExperience leading proof of concepts involving emerging IAM technologiesExperience with other cybersecurity domainsExperience providing support outside standard business hours for business-critical issues Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 363678 Job ID 363678 Engineering and Product | Engineering Managed Services