Operations Manager

For over 30 years, Schill Grounds Management has delivered award-winning commercial landscaping and grounds maintenance services. Ranked #28 nationally among landscape companies, we operate more than 25 locations serving customers across Ohio, Eastern Pennsylvania, Indiana, Illinois, and Ontario, Canada.

Join our growing team at BAM Outdoor in Indianapolis, Indiana.

The Operations Manager is a critical leadership position responsible for ensuring our landscape maintenance operations run safely, efficiently, and at the highest quality standard. This role directly impacts customer satisfaction, crew performance, and operational profitability by driving strong job planning, disciplined execution, and continuous improvement in the field.

You will lead from the front-supporting crews, reinforcing standards, and partnering with internal teams to deliver consistent, professional results.

What You'll Be Responsible For

Safety & Compliance

• Champion a strong safety culture by enforcing company policies and regulatory requirements
• Lead safety meetings, quality inspections, and proactive incident-prevention efforts

Quality & Service Excellence

• Ensure all maintenance services meet company quality standards and customer expectations
• Oversee mowing quality, edging, trimming, blowing, and overall property appearance
• Identify quality issues and implement corrective actions quickly and effectively

People Leadership & Development

• Lead onboarding, training, and certification efforts for maintenance crews
• Coach crew leaders and teams through performance improvement and ongoing development
• Build crew capability through structured training, accountability, and regular field observation

Job Planning & Production Management

• Ensure crews are dispatched only with approved job plans, defined scopes of work, proper staffing, and equipment
• Develop and refine job plans that include task sequencing, labor targets, qualifications, and equipment needs
• Identify underperforming jobs and re-plan work to improve efficiency, quality, and profitability
• Create job plans for new maintenance contracts prior to service start

Scheduling & Operational Efficiency

• Build and manage schedules that optimize routes, travel time, equipment utilization, and crew skill alignment

Cross-Functional Collaboration

• Serve as a key link between field operations, sales, customer service, and management teams
• Support equipment preventative maintenance, repairs, inspections, and inventory control
• Assist with operational planning and production cost estimates for new opportunities

Additional Responsibilities

• Adhere to all company policies and procedures
• Support business needs through additional duties as assigned

What We're Looking For

• Strong written and verbal communication skills
• Proven ability to build professional customer and employee relations
• Highly organized, self-directed, and results-focused
• Analytical, data-driven problem solver with a continuous improvement mindset
• Collaborative leader with hands-on operational experience

Qualifications

• Valid driver's license with acceptable driving record
• Ability to pass drug and alcohol screening
• Bilingual (English/Spanish) preferred
• 5+ years of landscape maintenance experience, including 3+ years in a supervisory role (preferred; flexibility based on qualifications)
• Strong knowledge of turf types, mowing standards, weed control, and seasonal maintenance practices
• Strong computer skills and the ability to adapt to new technology
• Ability to consistently lift and/or move up to 60 pounds.
• Ability to sit, kneel, and stand for up to 12 hours a day.

Compensation & Benefits

• Weekly pay
• 401(k) retirement plan
• Paid Time Off (PTO) and Paid Holidays
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• And More!

Work Environment

This role is primarily field-based and requires working outdoors in varying weather conditions, including heat, cold, rain, and snow. Extended hours and seasonal flexibility may be required during peak operational periods.