Supervisor, Patient Registration

Supervisor, Patient Registration Robbinsdale, MN

Posting Date: May 29 2026

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Requisition Number: 513703

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages

• 401k Retirement Match or Pension Plan, based on workgroup eligibility

• Generous Paid Time Off (PTO) Plans

• Adoption Reimbursement up to $3000 per child

• Child Care Discount Program with New Horizon 10% off weekly childcare tuition

• Education/Tuition Reimbursement

• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Supervises the day to day operations of hospital-wide patient registration areas to ensure accurate and quality Patient Registration work flows. Support the organization's Revenue Cycle and Service Excellence goals. Assists manager in the development, implementation, updating and maintenance of divisional policies and procedures as well as any reference guides. Develops and prepares reports on divisional performance indicators and process analysis. Ensure staff are kept aware of regulatory or payor changes.

Requirements

Education

• High School graduate or equivalent required.

• Associates or Bachelor's degree in Business or Healthcare preferred.

Experience

• Three years supervisory experience in healthcare organization preferred.

• Supervisory experience in a patient-focused setting preferred.

• Previous Front-End Point of Service experience preferred.

• Strong organizational and communication skills

• Ability to handle multiple tasks

• Strong analytical skills

• Strong problem solving skills

• Exceptional customer service skills.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Day/Evening 8 hours

Weekend Requirement: None

Call Requirement: Occasional Call

Remote or On-site: On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N16 ($26.15 - $39.23), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: True

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

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EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: View email address on click.appcast.io. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: View email address on click.appcast.io.

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.

As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).

This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.

Link to Policy (