Field Service Engineer

Field Service EngineerAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.The OpportunityThis position is field-based remote.Territory: Phoenix, AZTravel up to 75%.Must have a Valid Driver's License.We're hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role.As a Field Service Engineer II, you'll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You'll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.What You'll Work OnInstall and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.Required Qualifications:Bachelor's degree or equivalent relevant experience.2-5 years of experience in Engineering or Laboratory Technology.Ability to travel 75% within the assigned territory.Experience Preferred:Strong troubleshooting and problem-solving skills with laboratory instrumentationAbility to work independently and thrive in team environmentsProficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)Effective communication and interpersonal skills.The base pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay range may vary from the range posted.An Equal Opportunity EmployerAbbot welcomes and encourages diversity in our workforce.We provide reasonable accommodation to qualified individuals with disabilities.To request accommodation, please call View phone number on click.appcast.io or email View email address on click.appcast.io