Guest Service Attendant

Guest Services Attendant - Caprock

Aramark is hiring for an exciting new hospitality community located just an hour and a half from Amarillo, Texas. This best-in-class location offers meaningful work, hands-on training, and real opportunities to growall within a supportive, people-first culture. Team members enjoy free room and board, competitive pay, health insurance, 401(k) with company match, paid time off, and additional benefits designed to support your total well-being. You'll collaborate with innovative teams, develop your talents, fuel your passions, and thrive in an inclusive environment where teamwork and purpose matter. Together, we pursue what matters.

The Guest Services Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

COMPENSATION: The hourly rate for this position is $18.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Greet and provide customer service to guests while anticipating their needs

Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.

Book reservations, rentals, and coordinate registration

Operate a register and/or software system to complete cash and credit card transactions.

Answers phone calls and emails and delivers messages as needed.

Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

Coordinate resolution of guest concerns

Communicates closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Previous guest services experience required

Previous cash handling experience preferred

Demonstrates excellent customer service skills

Demonstrates interpersonal and communication skills, both verbal and written

Demonstrates organizational skills, accuracy, and attention to detail

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.