Medical Office Assistant

Medical Office Assistant Location: Salem, OR 97301 Duration: 13 weeks Shift: Day (MondayFriday), 5x8 hours (08:0017:00) Position Summary We are seeking a detail-oriented and customer-focused Medical Office Assistant to support daily operations in a fast-paced healthcare environment. The ideal candidate will have strong administrative skills, excellent communication abilities, and prior experience in a medical or multi-specialty clinic setting. Requirements High School Diploma or minimum 5 years of experience in a healthcare setting Prior experience as a clerk, office assistant, or administrative assistant preferred Previous medical office or multi-specialty clinic experience preferred Familiarity with EMR systems (preferably Epic) is a plus Key Responsibilities Front Desk & Patient Interaction Greet patients and visitors professionally and direct them appropriately Provide information regarding services and programs Maintain a welcoming and patient-focused environment Scheduling & Coordination Schedule patient appointments and procedures efficiently Manage no-shows, late arrivals, and rescheduling per clinic guidelines Coordinate referrals and follow-ups as required Patient Registration & Documentation Perform accurate patient registration and pre-registration Verify patient identity using at least two identifiers Collect and update demographic, insurance, and guarantor information Maintain accurate patient records in the system Insurance & Authorization Verify insurance eligibility using systems such as HDX, PhTech, etc. Obtain referrals and prior authorizations as required Ensure correct diagnosis codes and authorization details are entered Billing & Payments Collect co-pays, co-insurance, and outstanding balances Process payments and maintain accurate financial records Balance cash drawer and prepare deposits as per protocol Communication & Office Support Answer and route calls using hospital phone and paging systems Maintain professional communication with staff and physician offices Assist with retrieving and maintaining patient records EPIC & Administrative Tasks Enter charges accurately using charge entry systems Complete assigned work queues within timelines Maintain scheduling templates and update as needed Compliance & Reporting Ensure HIPAA compliance and proper release of medical records Maintain logs and documentation within EPIC Assist with data collection for reporting and performance tracking Additional Duties Support referral coordination and follow-up tracking Maintain inventory and order supplies responsibly Assist team members and escalate issues to management when needed Preferred Skills Strong attention to detail and organizational skills Excellent customer service and communication skills Ability to multitask in a fast-paced environment