Rapid Response Hub - Case Management and Intake Supervisor

Description And Responsibilities Open Sky’s Rapid Response Hub provides urgent and timely access to emotional, mental health and behavioral health services, all starting in one place. Individuals are coupled with a member of our team, who use the whole‑person approach to address a variety of needs including behavioral health, substance use, navigation of the medical system, housing/food insecurities and benefit enrollment. The Rapid Response Team focuses on providing care to individuals in traditionally underserved communities, Veterans, justice‑involved persons and people experiencing housing insecurities. Anyone seeking services can make an appointment and no referral is required! Case Management and Intake Supervisor Responsibilities The Case Management and Intake Supervisor will provide immediate intervention and support to individuals seeking services in the Rapid Response Hub program. They will meet with individuals either in person or via telephone to gather information about their needs and current resources and provide information about programs and services both within Open Sky and the greater community. They will assist the individual in gaining access to needed services and offer ongoing support as the individual engages in the services they have chosen. The Case Management and Intake Supervisor will also provide supervision to the Targeted Case Managers. Other Key Responsibilities Review referral documentation submitted through phone, fax, email, triage tracker, or other means to connect with referral source and/or referred individual to determine eligibility for services. Assist with data entry for the SAMSHA grant, proper documentation to meet standards, complete NOMS baseline assessment, reassessments, and discharge summaries. Track individuals’ progress through the system and problem‑solve for barriers as they arise. Maintain outcome and data reports. Complete all assessments and support plans according to prescribed timelines and specifications. Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, care‑coordination entities, emergency service providers, outpatient clinics, and others. Qualifications High School Diploma, GED, or equivalent, required. Minimum of 2 years’ experience working with homeless, justice‑involved, or underserved populations, required. Experience with local resources, navigating health, behavioral health, and/or substance abuse treatment systems strongly preferred. Valid driver’s license and acceptable driving history, required. Benefits Excellent supervision (individual and group), professional development, and training opportunities. Generous paid time off plan – start with 29 days (almost 6 weeks!) in year one, including 12 paid holidays. Increases to 32 days in year two, with a maximum of 43 days (over 8 weeks). Tuition reimbursement for higher education and various human services certifications. Medical, dental, vision insurance with prescription plan. 403(b) retirement plan with employer match. Life insurance (100% employer‑paid). Eligible employer for the Public Student Loan Forgiveness Program. And more. Base Rate USD $25.00/Hr. Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled veteran status. #J-18808-Ljbffr The Bridge of Central Massachusetts