Behavioral Health Practice Manager

Behavioral Health Practice Manager

Open Door Health Services is seeking a full-time Practice Manager at 333 S. Madison and 2600 W. White River Blvd. in Muncie, Indiana in the Behavioral Health Department. As an Open Door Practice Manager, you will lead the day-to-day operations of our Behavioral Health clinic, ensuring efficient, high-quality, and patient-centered care in a fast-paced environment. This role is responsible for clinic performance across operations, staffing, quality, patient experience, and financial outcomes. You will partner closely with providers and leadership to improve access, optimize patient flow, and support care delivery for underserved populations.

As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

What Success Looks Like

In your first 30 days, you will:

• Learn our clinic operations, workflows, and team dynamics.
• Get to know staff and providers and begin building strong relationships.
• Identify opportunities to improve daily operations and patient flow.
• Begin to understand key performance metrics and how the clinic is performing.

In your first 90 days, you will:

• Start to see progress in clinic performance and daily operations.
• Implement improvements that make workflows more efficient for both patients and staff.
• Help ensure staffing and schedules align with patient needs.
• Establish a consistent rhythm for reviewing performance and identifying opportunities to improve.

Roles & Responsibilities

In this role, you will:

• Oversee daily Behavioral Health department operations and clinic workflows.
• Support providers by removing operational barriers and coordinating necessary resources.
• Improve patient access, scheduling efficiency, and provider productivity.
• Monitor patient satisfaction and key performance indicators.
• Review operational dashboards and develop action plans for performance improvement.
• Use data and analytics to identify trends, inefficiencies, and opportunities for improvement.
• Oversee scheduling, patient flow, front desk operations, EMR processes, and inventory management.
• Serve as a first point of escalation for patient and staff operational concerns.
• Lead projects focused on quality, efficiency, patient care, and service expansion.
• Manage departmental budgets, expenditures, staffing, and resource planning.
• Apply Lean, PDSA, and continuous improvement methodologies to improve operations.
• Lead implementation of new workflows, technology, operational initiatives, and organizational changes.
• Hire, coach, mentor, evaluate, and discipline staff while promoting employee engagement.
• Oversee orientation, training, policies, procedures, and staff accountability.
• Ensure operations comply with organizational policies, privacy/security standards, and state and federal regulations.

Successful Candidates Will:

• Demonstrate a commitment to ethical, inclusive, and patient-centered care.
• Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness.
• Lead with professionalism, accountability, and respect.
• Be comfortable managing multiple priorities in a fast-paced environment.
• Use data to guide decisions and improvements.
• Communicate clearly and effectively with staff, providers, and leadership.
• Foster a positive, team-oriented work environment.

Qualifications

• Previous leadership or management experience required.
• Behavioral Health clinic operations experience preferred.
• Bachelor's degree in Healthcare Administration, Business Administration, Social Services Administration, or related field, preferred.
• Strong organizational, problem-solving, and communication skills.
• Experience managing staff, schedules, and workflows.
• Ability to interpret and act on performance data.

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.

Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness

Open Door offers:

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth

Physical and Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.