Senior Business Analyst

Job Summary

Responsible for providing a wide range of value-added complex technical analytics to support various Pharmacy, Health and Wellness Initiatives. Provides operational recommendations based on those analytics. Responsible for collecting and analyzing performance data, and developing business performance reports and analysis that support key decision making. Responsible for creating and managing various database structures and analytics websites to collect analyze and disseminate operational data.
Job Responsibilities

• Responsible for defining, designing, building, and preparing daily, weekly, monthly, user customizable, and adhoc operations reports and analysis for key operational metrics. Acts independently when prudent to go beyond the request and anticipate the current or future needs of the request which would add value or increase functionality/ease of use.
• Collaborates with management in defining broader pharmacy analytics strategy.
• Mentors/coaches/trains/provides assistance to other analysts on the Strategic Analytics team and also to Store Operations, Pharmacy, and other Walgreens corporate team members.
• Researches, analyzes, and explains current and past activity, expected trends, and potential effect of change. Presents and supports findings and recommendations to various management levels within the organization.
• Develops and reports on highly granular metrics that require an in-depth knowledge of Walgreen pharmacy operations and internal systems such as Intercom Plus and RxI.
• Evaluates data collected and accurately identifies and interprets trends. Based on findings, prepares and communicates results and recommendations to various levels of senior management. Ensures accuracy of all reported data by continually reviewing and analyzing current sources, processes, and systems functions.Prepares graphs, spreadsheets, reports, and PowerPoint presentations as required.
• Serves as a subject matter expert on pharmacy performance metrics analysis, design, development, and the execution of queries, business reports and dashboards.Uses statistical methodologies to describe and model behaviors, transaction volumes, and performance measures.
• Responsible for creating and maintaining databases, spreadsheets, interactive self-service reporting web front ends, and other tracking mechanisms.Continually reviews and analyzes data maintenance processes to enhance data integrity/redundancy and maximize usage of available resources.
• Collaborates with internal departments to initiate/implement improvements and efficiencies related to analytics needs.
• Creates and maintains tools that will automate analytics, such as web-based reporting. Establishes reporting standards and criteria and maintains data and reporting integrity.
• Defines and develops requirements for reporting to all levels within the management structure, and methodology for calculations for metrics and/or analysis.

About Walgreens
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s degree in a technical/quantitative field, such as IT, Computer Science, Engineering, Science, Economics, etc.) and at least 3 years of experience in an analytical or pharmacy role OR a High School Diploma/GED and at least 6 years of experience in an analytical or pharmacy role.
• Experience in analytics and problem solving.
• Experience querying databases.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Advanced level skill in Microsoft Excel (for example: VB macros, nested if statements and other complex functions, advanced pivot table skills, merging and centering cells, printing centered page, etc.
• Willing to travel up to 10% of the time for business purposes (within state and out of state)

Preferred Qualifications

• Experience with full-stack application development
• Demonstrated experience administering or developing solutions using Microsoft SQL Server, Windows Server, Internet Information Services (IIS), Microsoft Azure Virtual Machines, Azure Data Factory, and Microsoft Fabric
• Experience working with enterprise data platforms, including Microsoft SQL Server, Databricks, Snowflake, Teradata, and Oracle
• Advanced proficiency in SQL and one or more programming languages or frameworks, such as Python, C#, HTML, CSS, JavaScript, jQuery, AngularJS, and Vue.js 3
• Experience using Visual Studio Code and Visual Studio Professional to develop, debug, test, and deploy applications
• Experience using GitHub Copilot or similar AI-assisted development tools, including agentic workflows and large language models, to improve software development, testing, documentation, and maintenance
• Experience designing, developing, and maintaining databases, tables, indexes, views, and stored procedures that support business operations, analytics, and reporting
• Experience planning and managing projects, including scope, resources, timelines, risks, and deliverables
• Demonstrated ability to build and maintain effective working relationships with stakeholders at all levels of an organization
• Experience collaborating with internal and external partners to develop and implement strategies that achieve departmental goals within established budgets and timelines
• Advanced proficiency in Microsoft PowerPoint, including developing clear, executive-ready presentations that communicate complex information effectively
• Bachelor’s degree in computer science, information systems, engineering, analytics, or a related field
• Experience in retail, pharmacy, healthcare, or another highly regulated industry

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $65000 - $113,750.00 / Salaried