Front Office Duty Manager

Are you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's distinct luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!About the Hotel - W MelbourneW Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.About Welcome (Front Office)The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.Why Choose W Melbourne?Competitive Salary and Reviews: Benefit from a competitive salary with a performance-driven bonus & salary increase every MarchExclusive Discounts: generous food & beverages at all Marriott-managed hotels + global Marriott room discounts + 600+ local retailers discounts - all to treat yourself and your loved ones.Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.Career Growth: internal, global and interstate opportunities with Marriott International, across nearly 40 distinct brands in 143+ countriesPrime Melbourne CBD Location: steps from public transport and parkingBirthday Perks: enjoy your special day with a paid day off!Community Engagement: join W Melbourne’s Take Care initiatives and make a differenceAward-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spacesReferral Bonus: bring your friends and work alongside your tribeWhat Sets You Up for SuccessValid Australian Working Rights is essential. A sponsorship is not offered for this rolePrevious supervisory/managerial experience in luxury or upscale hotel front officeDemonstrated knowledge of OPERA PMS is advantageousA proactive and upbeat demeanor that inspires excellenceConfidence to lead from the front and create memorable guest experiencesKeen to take on new challenges and grow within your careerA balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brandA Glance at What You Will DoLead the shift, ensuring smooth Welcome (Front Office) operations while delivering an energetic, guest-focused experienceWelcome (Front Office) team includes Welcome Desk, Wheels, Concierge & Whatever/WheneverEmpower, coach, and support the Welcome (Front Office) team to deliver bold, personalized serviceEnsures guest and talent satisfaction and maximized the performance of the departmentHandling guest feedback and resolving issues with confidence and professionalismCollaborate with other departments to keep the hotel operating seamlessly day and nightOversee daily operations including arrivals, departures, reporting, and handoversW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #s-dniW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.Full timePosting Date: 2026-10-05