Epic Principal Trainer

Principal Trainer

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed – it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

The Principal Trainer is responsible for training end users and developing curriculum on AltaMed technical/clinical systems and applications, including, but not limited to, Ambulatory Electronic Health Records (EMR), Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems. This position is responsible for the development, validation, and training of workflows for AltaMed staff on new or updated core software products targeting a variety of audiences (Medical Assistants, Nurses, Physicians, Dentists, etc. for Medical and Dental Front/Back Office, Health Information Management, Contact Center and corporate business units). Trainers will be responsible for training staff and creating training materials, including, but not limited to: Instructor guides, practice books, user guides, PowerPoints, tip sheets, support guides, and additional supplemental materials. The PT will also be responsible for building and maintaining the training environment, keeping it up to date with new software upgrades and changes in curriculum or software build. During any clinical system implementation, this position will also be responsible for completing assigned tasks within the implementation project scope and leading the education efforts for projects assigned to him/her. This position will support end-users in a 1-1 format in the clinic or other healthcare-related environments.

Minimum Requirements

• A bachelor's degree in healthcare, information technology, biological sciences, education, English, or communications is required, or equivalent work experience.
• Minimum of 5 years of technical training experience with Epic System to clinical staff, including providers, nurses, MAs, etc., and adult training principles required. Alternatively, 5 years of instruction experience at a traditional secondary, collegiate, or adult school level, or technical training experience with medical/dental devices, or corporate training experience.
• A minimum of 5 years of Program/Project Management experience providing cross-functional coordination is required.
• A minimum of 5 years of creating, researching, designing/writing, or improving training programs or curricula (classroom and virtual) is required.
• A minimum of 3 years of experience rolling out complex training programs to a large population (1500+ people) is required.
• Experience providing thoughtful analysis toward curriculum development is required.
• Experience building and maintaining collaborative relationships with internal personnel, business owners, and stakeholders.
• Experience presenting training proposals to stakeholders.
• Epic credentials preferred with current or past organization, and the ability to secure Epic Certification through AltaMed during the first 6 months of employment is required.
• Intermediate proficiency with Windows-based applications (Word, Excel, PowerPoint, Visio, Project, as well as SharePoint).
• Preferred experience leading EPIC training efforts at various stages of go-live and stabilizations.
• Preferred experience working in a healthcare environment related to clinical and business system applications, training, and education.
• Informatics certifications or credentialing are a plus.

Compensation

$88,546.63 - $110,683.29 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.