Brand Ambassador - Jo Malone

Brand Ambassador

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

A Brand Ambassador is a sales associate that drives the business through expertise on a specific vendor line. This Brand Ambassador represents the 'face of the brand' and is responsible for technical knowledge of product, product training and education for other NM Associates, product feedback to the merchants and vendors, and advanced client and business development skills related to sales for the brand. Inspires others with their recommendations, builds trust quickly and can gain cooperation with little disruption.

Ability to effectively communicate a clear vision. Drive positive outcomes through objectives and measures and is great at networking and relationship management. Training skills and basic math skills, to interpret reports, understand individual and line goals and to develop supporting selling strategies. 2+ years of selling experience in like product. Excellent selling and client building skills.

Drive sales for the brand in a specific category. Develop and execute strategies to drive overall sales for the brand. Develop and execute strategies for acquiring new clients and expanding existing client sales to meet or exceed individual sales goals. Strategically develop plan in partnership with leadership to support overall Local Business Development Plan. Execute category strategies for the brand developed by the Brand Manager or GM. Demonstrate expertise in customer base by having knowledge of top customers. Coordinate special orders, reserves and product movement between stores to deliver to customer requests. Reinforce shortage awareness and adherence to SOP as it relates to the overall profitability of the area. Coordinate department efforts to maximize special events and trunk show focus days. Educate and train NM Associates on the technical aspects of the products (construction, fabrication, design, etc.). Use the Monthly Recap Form to provide feedback to corporate buying office and vendor regarding specific needs, opportunities, sizing and customer requests to target future growth. Act as a liaison between department and vendor representatives. Leverage opportunities to share technical product knowledge to educate the customer on the characteristics of the product. Act as role model for Sales Associates by exhibiting the highest customer service standards. Ad hoc responsibilities as needed.

Training skills and basic math skills, to interpret reports, understand individual and line goals and to develop supporting selling strategies. 2+ years of selling experience in like product. Excellent selling and client building skills.

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Salary Range $7.25 - $17.10*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.