Clinical Coordinator

Clinical Coordinator

The Clinical Coordinator is responsible for coordinating the interdisciplinary Plan of Care for assigned patients/families, providing appropriate interventions and support for the patients/families/caregivers by identifying their physical, psychological, social, economic and spiritual needs, and actively participating as a member of the interdisciplinary team by providing these interventions. The (APC) Clinical Coordinator will serve an integral role in the success of Arkansas Palliative Care by providing high quality care to our patients and ensuring excellent customer service to our referring clinicians and partner facilities.

Education: High school diploma or GED; satisfactory completion of a nursing assistant (CNA) training, licensed practical nurse (LPN), or medical assistant program (MA).

Experience: Previous experience in direct patient care in a hospital, long-term care facility, physician office, or hospice preferred.

Licensure: Certified Nursing Assistant (CNA), Licesenced Practical Nurse (LPN), Medical Assistant (MA)

Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver's license, car insurance, and car also required (Home Care). Ability to work flexible hours and occasional overtime required. CPR certification required.

Primary Responsibilities:

1. Provides safe, high quality, and comprehensive coordination of care to assigned patients, families and caregivers; coordinates development and revision of the patient's Plan of Care.
2. Performs ongoing physical and emotional evaluation of patient/family; review patient/family/caregiver for response and acceptance; provides accurate information regarding services and expectations for care.
3. Performs ongoing evaluations of the patient/family needs and coordinates the appropriate services (DME, home health, hospice) as required throughout patient's transition.
4. In collaboration with the interdisciplinary team, provides communication and coordination at all levels from referral to throughout care transitions which may accompany serious illness.
5. Obtains data on physical, psychological, social, and spiritual factors that may influence patient/family health status; incorporates the data into the plan of care, reports and program metrics as indicated.
6. Promotes effective written and verbal communication with patients, families, interdisciplinary team members, and other health care providers. Initiates communication with the provider(s) and other community resources to report changes and coordinate optimal care and use of resources for assigned patients/families.
7. Maintains up-to-date patient records so that problems, plans, actions, and goals are accurately and clearly stated, and changes are reflected as they occur.
8. Serve as a liaison between partner facilities and Arkansas Palliative Care.
9. Documents care given daily according to organizational guidelines.
10. Recognizes and immediately reports to provider(s) any changes in the patient's mental or physical condition, family situation, and/or emergencies.
11. Uses equipment and supplies effectively and efficiently. Teaches families and caregivers appropriate techniques for providing patient care.
12. Provide initial and subsequent visits to patients in their homes, hospitals, or facilities either in person or via telehealth.
13. Actively participates in interdisciplinary team meetings, case conferences, and other care plan meetings.
14. Maintains accurate documentation of assignments for each patient as directed by the provider(s).
15. Actively participates in QAPI program.
16. Maintains strict confidentiality at all times.
17. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation.
18. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
19. Adheres to all organizational and departmental policies and procedures.
20. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
21. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.
22. Performs other duties as assigned.

Competencies, Knowledge, Skills, and Abilities:

This section describes what knowledge, skills and abilities an employee in this position should currently possess. This list may not be complete for all knowledge, skills and abilities required for this position.

1. Knowledge of holistic care with emphasis on symptom evaluation associated with serious illness.

2. Knowledge of the holistic approach toward patient care and care coordination as it applies to patients and families.

3. Knowledge and acceptance of transitions of care with philosophy and principles of care across the lifespan.

4. Skill in organizing and prioritizing workloads to meet deadlines.

5. Ability to recognize both positive and negative aspects of serious illness, death and grief.

6. Ability to communicate effectively both orally and in writing.

7. Ability to communicate effectively with co-workers and other customers.

8. Ability to follow basic safety policies and procedures.

9. Ability to use good judgment and to maintain confidentiality of information.

10. Ability to work as a team player.

11. Ability to demonstrate tact, resourcefulness, patience and dedication.

12. Ability to accept direction and adhere to policies and procedures.

13. Ability to work in a fast-paced environment.

This position is designated as a safety sensitive position because it performs the above listed functions while regularly working with confidential and/or proprietary Arkansas Hospice and patient information, including but not limited to patient medical records, current or former employee information, Arkansas Hospice records, and other information that the employee regularly uses to perform job functions.