Portal Billing/Collections Specialist

Dagen is recruiting a contract Portal Billing/Collections Specialist for a manufacturing company in Los Colinas. This is a hybrid position. Only qualified applications will be contacted. Position Summary The Portal Billing Specialist is responsible for the accurate and timely submission, tracking, and reconciliation of customer invoices through third-party billing portals (e.g., Ariba, Coupa, Tungsten Network, and other customer-specific AP/vendor portals) across Accredited Labs' 29+ business units and four NetSuite subsidiaries. This role acts as the critical link between NetSuite-generated invoices and the diverse portal requirements of our national account customers, ensuring invoices are accepted on first submission, portal rejections and disputes are resolved quickly, and portal-related delays are eliminated as a root cause of aged AR. The Portal Billing Specialist works closely with the Collections team and branch billing contacts to keep portal‑billed accounts current. Key Responsibilities Portal Invoice Submission & Maintenance Upload, submit, and confirm receipt of customer invoices across all active third‑party billing portals, ensuring formatting, backup documentation, and coding requirements are met for each portal. Maintain and continuously update a master portal registry mapping customers/BUs to their required portal, submission format, PO requirements, and portal‑specific timelines. Monitor portal queues daily for rejected, pending, or flagged invoices and remediate within customer‑defined turnaround windows. Coordinate with branch billing contacts and Collections (Delilah Gonzales, Brett Fischer, Jerome Carson, Will Rivera) to obtain missing POs, backup, or approvals needed for portal acceptance. Reconciliation & Reporting Reconcile portal invoice status (submitted, pending approval, approved, paid, rejected) against NetSuite AR aging on a weekly cadence, tying portal‑billed balances back to source aging files. Flag portal‑driven aging – invoices held up by portal rejection, missing PO, or vendor‑portal approval delay rather than a true customer dispute – and route to the appropriate collector or branch manager. Support the weekly AR aging and O2C dashboard process by supplying portal‑status detail for accounts in the 91+ day bucket. Track and report portal rejection root causes (missing PO, coding error, duplicate invoice, portal timeout) to identify systemic fixes. Qualifications Required 2+ years of experience in billing, AR, or accounts payable operations, with direct experience submitting invoices through vendor/customer billing portals (Ariba, Coupa, Tungsten Network, or similar). Working knowledge of ERP systems; NetSuite experience strongly preferred. Strong Excel skills, including pivot tables and lookups, for reconciliation work. High attention to detail and comfort managing high transaction volumes across multiple entities and portals simultaneously. Excellent written and verbal communication skills for coordinating with branch contacts, collectors, and customer AP teams. #J-18808-Ljbffr Dagen Personnel