Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I opened my agency in 2025 and currently lead a team of seven. As a second-generation State Farm agent, serving customers and building relationships has always been part of my life. I'm a graduate of Ashland University, where I earned both my Bachelor's and Master's degrees, and I was a collegiate football player and two-time state football champion. Outside of work, I'm a passionate Ohio State football fan and dog lover.

Giving back to the community is one of my priorities. I serve on the Board of the Gridiron Club and enjoy supporting local schools, youth athletics, and community initiatives that help make a positive impact.

Our agency offers health, dental, vision, and life insurance, flexible schedules, free lunch every day, ongoing coaching and development, and opportunities for growth and advancement. We believe in investing in our team and creating an environment where people can build successful long-term careers.

Our culture is family-oriented and centered on teamwork and continuous growth. I'm looking for someone with a positive attitude who is coachable, team-focused, and eager to learn. If you have a growth mindset and want to be part of a supportive, high-performing team, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nick Cone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.