Information Technology Support Specialist

Job Description

JOB SUMMARY

Veridian Healthcare is hiring an IT Support Specialist to work on-site at our Gurnee office. This hands-on role keeps day-to-day technology running smoothly for office staff — desktops and laptops, the local network, printers, and other peripherals. The ideal candidate is a practical problem-solver who enjoys helping people, communicates clearly with non-technical staff, and can work independently supporting an office IT environment.

KEY RESPONSIBILITIES

•      Provide first-line support for desktops, laptops, and mobile devices: setup, troubleshooting, OS/software updates, and hardware repairs

•      Maintain and troubleshoot the office network (LAN/Wi-Fi), including switches, routers, and cabling

•      Install, maintain, and resolve issues with printers, scanners, and other office peripherals

•      Set up and manage user accounts, permissions, email, and workstation imaging

•      Monitor backups, antivirus/endpoint protection, and apply security patches and updates

•      Respond to and resolve help desk tickets in a timely manner, documenting issues and resolutions

•      Identify recurring or manual IT tasks and recommend or build automation/scripted solutions to reduce repetitive work and improve reliability

•      Coordinate with external vendors (ISP, hardware/software vendors, managed service providers) on repairs, replacements, and escalations

•      Support conference room and video conferencing equipment

•      Handle IT onboarding/offboarding for employees, including hardware setup and account provisioning/deprovisioning

•      Maintain an inventory of IT equipment and supplies

•      Follow company IT policies and healthcare data security/privacy requirements (e.g., HIPAA)

•      Escalate complex issues to corporate IT or network teams as needed

CROSS-FUNCTIONAL PROBLEM SOLVING

•    Troubleshoot operational, system, and process issues impacting customers and warehouse operations (e.g., fulfillment)

•    Lead and/or support the development of key EDI initiatives

•      Lead root-cause analysis and corrective action efforts for internal applications and hardware

•      Ensure process changes are sustainable and measurable

CHANGE MANAGEMENT & TRAINING

•      Train users on new business processes and technology tools

•      Document procedures and best practices

•      Help departments adapt to new systems, reporting structures, and operating models

•      Promote a culture of continuous improvement and accountability

QUALIFICATIONS & REQUIREMENTS

•      High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred

•     2+ years of hands-on experience in an IT support or help desk role

•      Working knowledge of Windows desktop OS, Microsoft 365, and basic Active Directory administration

•      Experience troubleshooting LAN/Wi-Fi networks, printers, and common office peripherals

•      Familiarity with basic networking concepts (IP addressing, DHCP, DNS, VPN)

•      Strong troubleshooting, communication, and customer service skills

•      Must be able to pass a background check, consistent with healthcare industry requirements

PREFERRED QUALIFICATIONS

•      CompTIA A+, Network+, or similar certification

•      Experience supporting IT in a healthcare or other regulated environment, with familiarity with HIPAA requirements

•      Experience with help desk ticketing systems (e.g., ServiceNow, Freshservice)

•      Experience writing scripts (e.g., PowerShell, Python, or similar) to automate routine IT tasks

•      Exposure to mobile device management (MDM) and basic server or cloud administration

WORK ENVIRONMENT & SCHEDULE

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• This is a full-time, on-site position based at our Gurnee, IL office (not remote or hybrid). Standard hours are Monday through Friday during business hours, with occasional flexibility needed for after-hours maintenance or urgent issues. The role works primarily in an office environment and includes periodic bending, lifting, and moving around the office to install or service equipment.
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