Case Manager at Marillac

CASE MANAGER - MARILLAC

Full Title : Case Manager, Marillac

Location :Albany, NY

Program : Homeless Services, Marillac Family Shelter

Type :Full-time/ non-exempt

Pay Range : $22.06 – $25.69 (hourly)

Schedule : Monday - Friday, 9:00am – 5:00pm w/ flexibility as needed

Notes : Local Travel Required: a Clean & Valid NYS Driver’s License and reliable vehicle required.

Job Ref. # : 0503

About St. Catherine’s Center for Children

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

• Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
• Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.

Position Overview & Organizational Relationships

Under the direct supervision of the Director of Marillac, the Marillac Case Manager is responsible for assisting families with all facets of case management and housing stabilization. This includes conducting intakes and assessments, developing individualized service plans, coordinating community support services, and facilitating housing retention activities. The Case Manager works cooperatively with Collaborative agency staff and maintains a collaborative, team-oriented approach across all levels of Marillac Shelter personnel.

Essential Duties & Responsibilities

• Intake, Assessment & Service Planning:
  • Conduct comprehensive assessments to independently identify family strengths and needs.
  • Develop, monitor, and update individualized service plans in accordance with NYS OTDA requirements to ensure forward progression toward family goals.
• Direct Case Management & Life Skills Support:
  • Provide intensive case management to stabilize conditions contributing to homelessness, offering guidance in self-sufficiency, home maintenance, budgeting, meal preparation, time management, parenting skills, and tenant rights.
  • Assist families in identifying and overcoming barriers to housing retention by connecting them with essential rehabilitative, mental health (including trauma-informed care), educational, employment, and substance abuse services.
  • Coordinate transportation for families to medical, social service, and apartment-search appointments as appropriate.
• Advocacy & System Navigation:
  • Serve as the primary advocate and liaison for families when navigating public assistance, housing resources, and community service networks.
  • Empower clients to make informed daily choices, assisting them in building skills and confidence to achieve long-term housing independence.
• Crisis Intervention & Mediation:
  • Intervene in crisis situations and facilitate conflict resolution, providing mediation between landlords and tenants or within facility settings to maintain housing stability.
• Facility Safety & Facility Coordination:
  • Assist facility staff in service delivery to ensure a safe, secure, clean, and healthy living environment; report operational concerns through appropriate channels.
• Documentation, Compliance & Quality Improvement:
  • Maintain timely, complete documentation including progress notes, incident reports, assessment forms, and statistics in case files.
  • Complete required outcome measures for Quality Improvement (QI) and submit all administrative reports on time.
• Professional Standards & Collaboration:
  • Establish and maintain respectful, professional working relationships with clients and colleagues while adhering strictly to personal boundaries, agency policies, and client confidentiality.
  • Participate in regular professional development, attend shelter staff meetings, and clearly communicate program updates or concerns to the Program Director.
  • Perform additional position-related duties and responsibilities as assigned by the Director.

Requirements & Qualifications

• Schedule Flexibility: Monday – Friday, 9:00am – 5:00pm, with the flexibility to work outside regularly scheduled hours as needed (including evenings, weekends, or rotated holidays).
• Education & Experience:
  • Associate degree in a related field with two years of relevant experience; BSW or Bachelor’s Degree in a Human Services field preferred.
  • Will consider previous professional and/or life experience in lieu of a college degree (High School Diploma or GED equivalent required).
  • Previous experience in case planning or case management preferred.
  • Previous experience working in a human services agency is a plus!
• Advocacy & Knowledge: A professional record of integrity and strong advocacy for homeless families, with familiarity with public assistance and other local resources.
• Driver & Vehicle Requirements: Must possess a current, clean, and valid New York State Driver’s License (actively licensed for at least one year), a reliable vehicle for transporting clients to community resources and meetings, and proof of 100/300 liability insurance coverage. Must be at least 21 years of age and meet agency insurance criteria for authorized drivers.
• Computer Skills: Proficiency in computer applications, such as Microsoft Office & Google Workspace Suites, and secure internet practices.
• Work Environment & Proximity: Must be willing and able to work in close proximity with the clients served.

Core Competencies & Essential Attributes

• Organizational Alignment & Regulatory Standards: Develop and maintain knowledge of standards and mandates set by St. Catherine’s Center for Children and external regulatory bodies (OCFS, SED, OMH, OTDA, DOH, etc.); build strong working relationships with regulatory agencies while upholding, communicating, and representing the mission, values, philosophy, and policies of St. Catherine’s.
• Confidentiality, Discretion & HIPAA Compliance: Capable of exercising ethical, independent judgment and discretion while handling sensitive data and client Protected Health Information (PHI) in full compliance with HIPAA requirements and strict confidentiality standards.
• Diversity, Empathy & Client Engagement: Ability to communicate, build respectful relationships with, and relate effectively to a wide range of individuals—including those from culturally and socio-economically diverse backgrounds and varying developmental levels—demonstrating empathy, compassion, and a family-focused approach to empower clients.
• Organization & Time Management: Possess excellent organizational, planning, and time-management skills to effectively prioritize and manage varied tasks in a timely manner.
• Crisis Management, Patience & Adaptability: Maintain composure, patience, and professional boundaries under crisis conditions; respond therapeutically while showing positivity, flexibility, and adaptability to daily operational needs.
• Teamwork & Collaboration: Self-motivated and engaged, with the ability to work independently, collaboratively in a shared decision-making model, and cooperatively with personnel, service providers, and community professionals.
• Communication & Attention to Detail: Strong writing aptitude and keen attention to detail, with the ability to communicate effectively via telecommunications systems and face-to-face.
• Therapeutic Approach & Values: Ability to embrace and work within a therapeutic-based program model, valuing a nurturing family as an ideal environment and believing in individuals' capacity to grow and change.
• Physical Demands: Frequently required to stand, walk, and sit for extended periods; must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without compromising workflow and efficiency.

What We Offer You**

At St. Catherine’s Center for Children, we believe in taking care of the people who take care of our community. We offer competitive compensation alongside a comprehensive benefits package designed to support your health, wealth, and professional growth:

Financial Security & Future Planning

• Pension Plan: Secure your future with a retirement pension plan featuring a generous agency contribution.
• 403(b) Retirement Savings: Pre-tax savings options to further build your nest egg.
• Student Loan Forgiveness: As a 501(c)(3) non-profit agency, employment here qualifies eligible staff for the Public Service Loan Forgiveness (PSLF) Program .
• Expense Reimbursements: Travel and mileage reimbursements for any role-related transit.

Health & Well-being

• Comprehensive Health Insurance: Choice of robust Medical, Dental, and Vision plans to fit your needs.
• Well-being Reimbursement: A $600 annual benefit dedicated to supporting your personal wellness journey.
• Work-Life Balance: Generous Combined Leave Time (CLT) plus paid holidays so you can rest and recharge.
• Life Insurance: Fully employer-paid, automatic life insurance coverage at no cost to you.

Professional Growth & Culture

• Paid Certifications & Training: Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid.
• Tuition Assistance: Financial support for continuing education and tuition reimbursement opportunities.
• Career Advancement: Clear pathways for professional development and internal career growth.
• Our Culture: Enjoy the comfort of a welcoming, business-casual work environment rooted in our core values of Mindfulness, Relevance, Respect, and Solidarity.

** Please note: To qualify for specific benefits, certain terms and conditions may apply.

Equal Opportunity Employer (EOE) Statement

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.

If you would like to learn more about us, please visit our website at:

Monday – Friday, 9:00am–5:00pm, with the flexibility to work outside regularly scheduled hours as needed (including evenings, weekends, or rotated holidays).