Patient Access Specialist

Patient Access SpecialistDover, Delaware, United StatesOverviewKolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join our organization, you are connecting to a committed and caring group of colleagues.Responsibilities:In person full-time Monday - Friday 5:30am - 1:30pmManages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA complianceManages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashionFollows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirementsManages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balancesReceives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staffAssists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providersManages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring interventionMaintain cleanliness and order of front desk and waiting room areasQualificationsThree plus years' experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred.Requires a working knowledge of medical insurance plans, billing, regulations.Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software.Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.Ability to multi-task and adapt to changing priorities.Ability to act with integrity, professionalism, and confidentiality.A high degree of personal motivation and drive to achieve personal and professional goals.Must have a valid drivers licenseWe OfferCompetitive CompensationFull Benefits: Medical/Dental/VisionLife Insurance401KTuition ReimbursementPaid Professional Development TimeStudent Loan Repayment ProgramPaid Vacation TimeAnd More!The base pay range for this position is $20/hour - $21/hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!