Associate Manager, Clinical Support (CareBridge)

Associate Manager, Clinical Support - CareBridge Location (Virtual): This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. Alternate locations may be considered if candidates reside within a commuting distance from an office. Work Shift: Monday - Friday, 8:00 AM to 5:00 PM OR 8:30 AM - 5:30 PM (CST or EST) The Associate Manager Clinical Support, under general guidance and mentoring, is responsible for overseeing and monitoring the day-to-day workflow of clinical support staff. How you will make an impact Serves as a subject matter expert in administrative and operational processes. Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues. May answer calls from providers and members and respond to phone inquiries. Oversees out-of-network and chart review administrative processes. Works to streamline processes to ensure productivity and accuracy. Collaborates with internal departments on special projects and reporting. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Minimum Requirements High school diploma or equivalent with experience in the health field; or any combination of education and experience that provides an equivalent background. Preferred Skills, Capabilities and Experiences 6 to 12 months of managerial and/or supervisory experience highly preferred. Proficient in Microsoft Office programs. Experience working in highly metric-driven environments. Experience leading remote teams. Experience in working with and pulling data. BA/BS degree in health or human services preferred. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr