Assistant Store Manager

Job Description Job Description Job Description Position: Assistant Store Manager FLSA: Full-Time, Non-Exempt Reports To: General Manager and/or Area Supervisor Supervisory Position: Yes About Urth Caffe Urth Caffé started in 1989 as the first heirloom and organic coffee company in the USA. Urth is a strong, growing company with a bright future filled with many exciting opportunities. We are always looking for great, kind, hardworking people to join our team and become a part of the growing Urth Caffé family! Position Overview The Assistant Store Manager partners with the General Manager and Area Supervisor to oversee the daily operations of the café while ensuring exceptional guest service, operational excellence, and team development. This role is responsible for leading by example, coaching and developing team members, driving sales performance, controlling labor and operating costs, maintaining company standards, and creating a positive, high-performing work environment. The Assistant Store Manager serves as a leader on the floor and plays a key role in delivering the Urth Caffé experience every day. This job description is not intended to be an exhaustive list of duties and responsibilities. Additional responsibilities may be assigned based on business needs. Key Responsibilities Leadership & Operations Assist in the daily operation of the café to ensure efficient and profitable business performance. Lead by example while promoting Urth Caffé's culture, mission, and values. Support the General Manager in achieving sales, profitability, labor, and operational goals. Delegate responsibilities effectively while holding team members accountable. Ensure company policies, procedures, and operational standards are consistently followed. Serve as Manager on Duty (MOD) when assigned. Guest Experience Deliver exceptional hospitality by ensuring every guest receives friendly, prompt, and professional service. Resolve guest concerns quickly and professionally. Maintain an inviting, clean, and welcoming café environment. Team Development Recruit, train, coach, and develop high-performing team members. Conduct ongoing coaching and performance feedback. Promote teamwork, accountability, and employee engagement. Assist with scheduling while managing labor costs. Support employee recognition and career development initiatives. Food Quality & Safety Ensure all food and beverage items are prepared and served according to Urth Caffé recipes, portion standards, and presentation guidelines. Train employees on new menu items and operational procedures. Maintain the highest standards of food safety, sanitation, cleanliness, and health code compliance. Ensure equipment is properly maintained and safety procedures are followed. Financial Management Help achieve sales, labor, food cost, beverage cost, and operating expense goals. Monitor #J-18808-Ljbffr