Part-Time Salon Team & Guest Experience Manager

Job Description

Job Description

About the Role:

Are you a natural leader with a passion for luxury guest experiences, team culture, beauty, wellness, and operational excellence?

Salon CoCo BOND is seeking a polished, organized, and highly motivated Part-Time Team & Guest Experience Manager to support our growing luxury salon & spa team during late afternoons/evenings and Saturdays.

We are looking for someone who thrives in a fast-paced, upscale environment and can confidently lead operations, support staff, elevate the client experience, and help maintain both the team and salon running smoothly and efficiently.  

Responsibilities:

• Oversee Late Afternoon/Evening/Saturday daily salon operations and ensure a welcoming environment for guests.
• Team support and communication.
• Front desk leadership and efficiency/retail and rebooking success support
• Train and mentor salon staff on customer service best practices.
• Handle guest inquiries and resolve any issues to maintain high satisfaction levels.
• Assist in the development and implementation of marketing initiatives.
• Monitor inventory and assist with ordering supplies as needed.
• Collaborate with the salon team to enhance the overall guest experience.
• Maintain cleanliness and organization of the salon space.

Schedule:

• Approximately 22-26.5 hours per week
• Wednesday/Thursday 3-8pm, Friday 10:30-6pm, Saturdays 8-4pm

Requirements:

• Previous experience in a salon, spa, hospitality or luxury customer service management role preferred.
• Strong interpersonal and leadership skills with a passion for positive team development.
• Excellent organization and multitasking abilities in a fast-paced environment.
• Experience handling customer service deescalation's professionally. and thrive in a dynamic/busy environment.
• Familiarity with salon management software and scheduling software preferred.
• Social media knowledge is a plus.
• Strong critical thinking and problem-solving skills.
• Hours including Fridays, Saturdays and (2)late afternoons/evenings.
• Passion and appreciation for the beauty industry and for maintaining a positive team culture.

Ideal Candidate Traits

• Calm under pressure.
• Naturally organized and detail oriented.
• Professional, polished, and dependable.
• Proactive rather than reactive problem solving skills.

What We Offer

• A beautiful luxury salon & spa environment
• Supportive ownership and leadership
• Positive and collaborative team culture
• Opportunity for professional growth
• Employee discounts on products and services
• A creative, fun, upscale work atmosphere
• Hourly pay
• 401k
• Health benefits/vision/dental
• PTO
• The opportunity to help support and shape an evolving luxury brand

About Us:

Salon Coco Bond has been a beloved part of the Two-Rivers Community for over 16 years, known for our consistent and exceptional service delivered by our support staff and talented technicians. Our clients love the warm, welcoming, relaxed atmosphere, while our employees appreciate the supportive, fun and positive team culture with opportunities for career advancement.