Help Desk Technician
Trailer Bridge
Trailer Bridge is seeking a motivated and customer-focused Help Desk Technician to provide technical support to employees across the organization. This position is responsible for troubleshooting hardware, software, and connectivity issues while ensuring timely resolution of IT-related requests. The ideal candidate has strong problem-solving skills, technical knowledge, and a commitment to providing excellent customer service.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve computer, printer, email, and connectivity problems.
- Install, configure, and maintain computers, software, and IT equipment.
- Assist with employee onboarding and offboarding, including account setup and equipment preparation.
- Support Microsoft 365 applications, password resets, and user access requests.
- Track, document, and resolve technical issues through the IT ticketing system.
- Escalate complex issues to senior IT staff when necessary.
- Maintain IT equipment inventory and follow company security procedures.
Qualifications
- Minimum 1 year of experience in IT help desk, desktop support, or a related technical support role.
- High school diploma or GED required; associate degree in IT or related field preferred.
- Working knowledge of Windows operating systems, Microsoft 365, and computer hardware.
- Basic understanding of networking, troubleshooting, and user account management.Strong communication, customer service, and problem-solving skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- CompTIA A+ or similar IT certification preferred, but not required.
Preferred Skills
- Experience with Active Directory or Microsoft Entra ID.
- Familiarity with IT ticketing systems.
- Experience supporting employees across multiple locations.
A few Benefits we currently offer:
- Mental Health Coverage
- 401k, Life Insurance, Short- & Long-Term Disability Insurance
- Health Savings Account & Flexible Spending Account
- Class Pass Credits
- Opportunity for internal career advancement
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.
#J-18808-LjbffrVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Jacksonville, FL vacancy
$54k - $78k
...Pour Windows Server and Teamwork into work that survives contact with real traffic, and you'll fit right in as our junior Help Desk Technician in Jacksonville. The deal favors the seasoned — 1 years earns $54,000 - $78,000, a part-time arrangement, and a technology charter...SuggestedPart timeRelocationDay shiftRetail PLus
Jacksonville, FL1 day ago$28 - $29 per hour
...Site Support Technician Location: Jacksonville, FL Type: 6-Month Contract-to-Hire Pay: $28-$29/hr (W2) Conversion Salary... ...re Looking For ~3+ years of IT Support, Desktop Support, or Help Desk experience ~ Experience providing hands-on support directly...SuggestedContract workWork at officeLocal areaMonday to FridayVaco
Jacksonville, FL2 days ago$37k - $50k
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds...SuggestedFull timeLocal areaWork from home- ...Jacksonville University IT is seeking a Help Desk Specialist to serve as the first point of contact for employees needing technical assistance on campus in Jacksonville, FL. You will resolve hardware, software, account and network issues via phone, email, chat, and in...Suggested
Jacksonville University
Jacksonville, FL4 days ago - IT Business Analyst -- I (Junior) Required Skills & Experience: Associate's Degree or higher, 1+ years in a business analyst role, 1+ year of experience with formal documentation throughout the SDLC process, ability to work remotely when required, strong communication ...SuggestedRemote work
Insight Global
Jacksonville, FL2 days ago - ...infrastructure. The position serves as the Tier 3 escalation point for the help desk team and as a technical lead on IT projects.Essential Job... ...routine administration.Mentor and coach lower-level help desk technicians through technical guidance, knowledge sharing, and training on...Full timeTemporary workWork experience placementWork at officeRemote workWeekend work
Fortegra
Jacksonville, FL5 hours ago - ...for an accommodation or an alternative application process. Help Desk Specialist Information Technology Full Time Admin Clerical... ...knowledge base articles and how‑to guides for users and fellow technicians. Meet service‑level targets for response and resolution...Full timeTemporary workWork experience placementInterim roleWork at office
Jacksonville University
Jacksonville, FL4 days ago - ...are currently sourcing for an IT Support Technician to work in Fidelity’s Enterprise Infrastructure... .... Because this is an internal Service Desk, we place high value on serving the needs... ...is preferred ~1+ Years experience in a Help Desk Support role ~ Experience...Full timeTemporary workWork experience placementRemote workShift work
Fidelity TalentSource
Jacksonville, FL1 day ago - ...an energetic, detail-oriented, and customer-focused IT Support Technician to support our rapidly scaling team across our corporate offices... ...Bash) and network fundamentals (DHCP, DNS, IP addressing). Help us deploy and scale space infrastructure that will drive our utilization...Permanent employment
Star Catcher
Jacksonville, FL2 days ago - ...business objectives by serving as a resource in the analysis of business and user needs and the application of technology solutions, to help define and achieve objectives, identify risk and implement technology solutions. Conducts feasibility studies, prepares user stories...Contract work
Software Guidance & Assistance
Jacksonville, FL3 days ago $70k - $80k
...positively impact future systematic collection of data Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center Conduct client trainings focused on foundational functionality and best practices Contribute to Support roadmap project...Temporary workFor contractorsWork experience placementInternshipWork at officeCanoe Intelligence
Jacksonville, FL3 days ago- Description Job Summary The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and ensures timely resolution of service requests across the organization. This role is responsible for advanced troubleshooting...Immediate startRemote work
Control Southern
Jacksonville, FL5 hours ago - ...values when performing their jobs, assisting other team members, and helping customers. ROLE SUMMARY: The IT Support Analyst has the... ...team MINIMUM REQUIREMENTS: ~2+ years of IT support or help desk experience required ~ Experience working in an IT ticketing/...Full timeFlexible hoursAfternoon shift
Campers Inn
Jacksonville, FL2 days ago $89k - $148.1k
...products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.Position Summary:Kemper is seeking a highly analytical...Full timeWork experience placementWork at officeLocal areaRemote workKemper Corporation
Jacksonville, FL3 days ago- The IT Support Specialist will provide high-level technical support to staff and contractors. Duties/Responsibilities: Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload...For contractors
SEASIDE CHARTER SCHOOLS
Jacksonville, FL4 days ago $120k - $135k
...industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms...Ongoing contractFull timeWorldwideSS&C Technologies
Jacksonville, FL3 days ago- ...We know that our success is a direct result of our exceptional people! As our new IT Support Specialist, you will add additional help desk support to all of Federal Heath includingphone support, remote support, and hands-on computer and printer configurations. IT Support...
Federal Heath
Jacksonville, FL3 days ago - ...travel to our remote locations within the US. Key Responsibilities Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests. Troubleshoot, isolate, and diagnose common network/systems...Work at officeRemote workShift workRotating shift
Nivel Parts & Manufacturing
Jacksonville, FL4 days ago $20.51 - $27.75 per hour
...systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization’s investments. ***Part-Time...Hourly payPart timeRelocationTEA
Jacksonville, FL1 day ago$68k - $92.93k
Bridgeway Cliff Corp., a leading manufacturing company in Jacksonville, FL, is hiring a full-time IT Support Specialist. In this role, you will provide technical assistance and support to our employees, ensuring the smooth operation of our IT systems. Your day-to-day tasks...Full timeWork at officeBridgeway Cliff Corp.
Jacksonville, FL1 day ago$69k
...identify substandard systems processes through evaluation of real-time data. Assist as a thought leader for technical business processes, helping develop systems prototypes that promote increased efficiency and productivity on multiple levels. Assist the Service Delivery...Full timeWork experience placementWork at office$83.52k - $100.22k
AMPORTS Company Overview AMPORTS is a leading finished-vehicle and roll-on/roll-off (RoRo) terminal operator, providing vehicle processing, storage, and logistics services across multiple U.S. port facilities. The organization supports complex terminal operations, yard ...Full timeWork at officeRemote work- ...Trainees Perform tasks as directed in order to prepare components or equipment for inspections. Work alongside certified technicians to help complete projects and learn activities. Interface with personnel to determine scope of work and work priorities in order...Permanent employmentFull timeTraineeshipWork at officeLocal areaShift work
Applied Technical Services (Georgia)
Jacksonville, FL3 days ago $66.4k - $83k
...community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure...Rotational programFull timeContract workFlexible hoursWorld Wide Technology
Jacksonville, FL3 days ago$46k - $72k
...various trade support functions and working closely with the Portfolio Management and Trading teams.As an Analyst on the Trade Support desk, you will be responsible for post-execution trade lifecycle processes across products such as MBS, Money Market, Fixed Income, and...Full timeWork at officeLocal areaWork from homeFlexible hours- Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches...Temporary workFor contractorsLocal areaImmediate startWork from homeFlexible hours
$25 - $30 per hour
Overview Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware...Hourly payFull timeWork at officeRemote workMonday to FridayShift work- Title: IT Support Technician Location: Jacksonville, FL Duration: 4+ month contract Compensation: $25 - 28.00/hr. W2 Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. About the Opportunity We are seeking a motivated IT Support Technician to provide...Contract work
- ...Join us in changing lives as an IT Support Technician, as this position plays a key role in our... ...skills and a passion for inspiring, helping and challenging others. SUMMARY The IT Support... ...Windows PCs. Responsible for all help desk questions and/or inquiries. Reset passwords...Full timeImmediate startTrial periodShift workAfternoon shift
$25 - $28 per hour
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It... ...Employee Assistance Program. ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical...Full timeTemporary workWork at officeLocal areaRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
Related searches
- product support technician Jacksonville, FL
- technical solutions specialist Jacksonville, FL
- technical associate Jacksonville, FL
- help desk administrator Jacksonville, FL
- IT support technician Jacksonville, FL
- support technician Jacksonville, FL
- technical assistant Jacksonville, FL
- infrastructure support analyst Jacksonville, FL
- desktop support analyst Jacksonville, FL
- technical support associate Jacksonville, FL