Enterprise Account Manager

Why MentorcliQ MentorcliQ is looking for an Enterprise Account Manager to be the primary point-of-contact for a portfolio of clients, driving long-term client satisfaction and retention. In this role, you will develop strong relationships with stakeholders and have a direct impact on client ROI through mentorship programs. You will be responsible for strategically growing and expanding client relationships through renewals, cross-selling, and upselling. What You’ll Do Own and Grow Enterprise Accounts Serve as the primary contact for a portfolio of global enterprise clients. Build strong, multi-level relationships across HR, L&D, DEI, and business leadership. Develop and execute strategic account plans aligned with client business goals. Drive Client Success and Retention Lead executive business reviews focused on outcomes and ROI. Partner with Customer Success to ensure program success and adoption. Identify risks early and implement plans to ensure satisfaction and renewals. Expand Client Relationships Uncover and execute expansion opportunities across divisions and geographies. Collaborate with Sales and Marketing on account growth strategies. Manage renewal and expansion negotiations with executive stakeholders and procurement. Align internal teams around client goals, delivery, and roadmap priorities. Share client insights to inform product and strategy decisions. Act as the voice of the customer within MentorcliQ. Who You Are The ideal Enterprise Account Manager is customer-centric, collaborative, resilient, and a strategic thinker who brings their Ambitious, Thoughtful, Helpful, and Fun nature to work every day. You’ll also bring: 3+ years of success in B2B enterprise or SaaS sales, consistently exceeding quarterly revenue goals. Proven success in managing a book of business and achieving retention and expansion targets. Strong executive presence and comfort engaging with CHROs, CLOs, and senior HR and procurement leaders. Experience driving account planning, renewal strategy, and multi-year partnership growth. Excellent communication, presentation, and consultative selling skills. Analytical mindset with ability to translate business data into actionable insights. Experience collaborating cross-functionally with Customer Success, Product, and Sales teams. Bachelor’s degree or equivalent professional experience. What’s In It for You? $100k - $225k with uncapped commissions Company bonus opportunities Health, dental, and vision plans 12 paid company holidays, generous vacation time, and sick/mental health days 8 weeks of paid parental leave 401(k) with company match Short-term and long-term disability Life insurance Employee charitable donation matching Innovative, inclusive, and inspiring people A global team with the flexibility to work remotely Beautiful home office in downtown Columbus