SUPERVISORY SALES ASSOCIATE (RFT/VARIOUS MINI-MART LOCATIONS)

Please note that this position requires the selected candidate to work across all three of the following locations: Holomoku Mini Mart Fleet Store (both located on Joint Base Pearl Harbor-Hickam) Halsey Terrace Mini Mart (located off base) Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates, ensuring the work environment is positive and productive. Through a continuous learning environment you will stay current on products and articulate the company's purpose in an educational, insightful, and professional manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Responsibilities Customer Service: proactively engage and make a connection with customers; ask questions and listen to customer needs; direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card; provide premier customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes. Organization: maintain store appearance. Sales: cross‑sell products and navigate store layout; make suggestions to customers on latest trends and current promotions based on individual needs; upsell products; learn product features, keep up with latest trends, and use company tools and technology to provide product knowledge. Point‑of‑Sale: use the POS system to process cash exchanges, discounts, gift cards, credit cards, debit cards; handle cash, count money, and return accurate amounts; complete various forms of paperwork, reports, and reconciliation. Inventory: be the keeper of merchandise, complete inventory processes, ensure accurate ticketing; participate in periodic inventories; secure cash, fixed assets, and merchandise inventory; provide direction on assignments, prioritize projects and tasks, manage inventory. Dependability: adhere to assigned work schedule; accurately and completely follow through on work assignments. Supervisory: provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example; provide coaching and feedback timely and professionally; assign work, train sales associates, and provide input to the Department Manager on associate performance; may open and close locations. Other duties as assigned. Qualifications Product knowledge: moderate level of knowledge of products and merchandise. Training: provide training documentation to sales associates on product features. Experience: 1–2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred. Communication skills: strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; communicate with customers, peers, management, and over the telephone with proper etiquette. Mathematical skills: basic math functions and ability to use a calculator, calculate percentages and ratios, and make change in American monetary units. Reasoning and multi‑tasking: ability to multi‑task while attending to customers and remain flexible to business needs; work as part of a team, take initiative independently. Escalation handling: ability to defuse escalated exchanges and create a win‑win situation. Physical demands: constant moving, talking, hearing, reaching, grabbing, standing for at least two hours; occasional stooping, kneeling, crouching, climbing ladders; vision abilities; lift at least 25 lbs., up to 50 lbs. in some departments; typically indoors but may include outdoors. Work hours: available to work a variety of hours including early mornings, evenings, weekends, and holidays. Location United States – Hawaii – Pearl Harbor Schedule Full‑time (35+ hours) #J-18808-Ljbffr NAVY EXCHANGE SERVICE COMMAND (NEXCOM)