Int/EngageOne Software Developer Consultant || Toronto ON || Fulltime FTE

Job Title: Int/EngageOne Software Developer Consultant
Location: Toronto, ON
Work Model: Hybrid
Employment Type: Full-Time (FTE)

Experience: 10+ Years

Job Summary

We are seeking an experienced EngageOne Software Developer Consultant with strong expertise in OpenText EngageOne, Unitrax, document composition, statement generation, and production document processing . The candidate will support business-critical customer communications, statements, tax documents, digital document modernization, accessibility initiatives, and production operations within a financial services environment.

The role requires strong hands-on experience with document generation workflows, production processing, troubleshooting, testing, deployments, and operational support.

Must-Have Technical Skills

• 10+ years of overall software development / production support experience.

• Strong hands-on experience with OpenText EngageOne document composition and production processing.

• Experience with statement generation, tax documents, customer communications, and document delivery platforms .

• Experience with Unitrax statement processing or similar financial document-processing platforms.

• Strong knowledge of PDF, AFP, file transfers, batch processing, and production document workflows .

• Experience supporting large-scale production statement runs and output validation.

• Experience with accessibility compliance, accessibility testing, and document certification .

• Strong troubleshooting and production incident management experience.

• Experience with deployment, release, change management, and production readiness activities.

• Strong collaboration and communication skills with technical, business, QA, infrastructure, and operations teams.

Preferred Qualifications

• Experience in Wealth Management, Insurance, Banking, or Financial Services environments.

• Exposure to digital tax slip initiatives .

• Experience with document modernization and electronic document delivery .

• Experience supporting large-scale Customer Communications Management (CCM) platforms.

• Experience working with ETL, QA, infrastructure, accessibility testing, and business operations teams.

• Experience with automation and operational process improvement.

Key Responsibilities

• Develop, maintain, and support OpenText EngageOne and Unitrax document generation solutions for statements, tax slips, and customer communications.

• Execute and monitor end-to-end statement production, including:

  • PDF generation

  • AFP creation

  • File transfers

  • Document distribution

  • Output validation

• Support digital document modernization initiatives, including electronic delivery, document formatting, accessibility compliance, and tax slip enhancements.

• Collaborate with ETL, QA, Accessibility Testing, Infrastructure, and Business Operations teams.

• Troubleshoot document-processing, batch-processing, file-transfer, and production issues.

• Provide timely production incident resolution and root-cause analysis.

• Support regression testing, accessibility certification, QA reviews, and production readiness activities.

• Coordinate change management, deployments, releases, and emergency production fixes .

• Monitor production statement runs and ensure successful document generation and delivery.

• Create and maintain operational and technical documentation.

• Conduct knowledge-transfer sessions and provide guidance on document generation and processing workflows.

• Identify opportunities for automation and operational process improvements.

• Support business-critical document production and customer communication platforms.

Ideal Candidate Profile::

The ideal candidate should be a senior EngageOne / document composition professional who has worked hands-on with OpenText EngageOne and/or Unitrax in a production environment , preferably within Banking, Wealth Management, Insurance, or Financial Services .

The candidate should have strong experience across document generation statement processing PDF/AFP output file transfer distribution validation production support , rather than being only a general software developer.