eDiscovery & Data Solutions Technical Analyst

Job Summary The eDiscovery & Data Solutions Analyst is responsible for assisting with litigation automation, implementation of eDiscovery solutions, and supporting administration of e-discovery and litigation support applications and systems as directed by the eDiscovery & Data Solutions Assistant Managers. The Analyst works closely with Project Managers and vendors to achieve quality results for the legal case teams, ensuring client service and satisfaction in all areas related to eDiscovery and Data services. Job Responsibilities Supports Senior eDiscovery & Data Solutions Project Managers and case team personnel on eDiscovery & Data Solutions technical support issues. Analyzes documents and data to identify and insure compatibility with litigation systems. Manages, processes, and loads data and images to eDiscovery & Data Solutions systems; logs, documents, diagnoses, and reports on failed processes. Designs and maintains litigation databases to manage litigation data for review, production, and analysis. Coordinates and handles requests for new or modified databases created using litigation applications including, but not limited to, Relativity/RelOne, Concordance, Sightline, West Case Notebook, Casemap, Everchron, and outside service and software systems for litigation support. Provides technical support and advice related to litigation technology and electronic discovery. Works with eDiscovery attorneys, legal teams, and Project Managers to execute document indexes, layouts, and views, and perform STR searches in Relativity. Coordinates with eDiscovery attorneys and legal teams on all aspects of litigation document review and production, including project planning, developing document review protocols, searching, testing, and sampling. Conducts quality control procedures to ensure accuracy of document productions, including privilege and confidentiality designations and redactions. Maintains a working knowledge of and stays current on eDiscovery and litigation support technology. Participates in management of litigation support and eDiscovery & Data Solutions vendor relationships. Provides training and support to legal teams on the use of eDiscovery and Data Solutions systems and applications. Maintains documentation of work performed on litigation‑related client data from receipt through conclusion of matters. Develops process documentation and user training materials as directed. Troubleshoots issues as they arise with litigation teams, systems, and processes. Communicates with and provides back‑up support to eDiscovery & Data Solutions Project Managers in all offices. Implements databases and image bases in accordance with procedures established by the eDiscovery & Data Solutions Manager. Assists Project Managers and case team personnel, co‑counsel, and clients with technical problems relating to litigation systems. Logs, documents, and maintains files on all requests from Project Managers and case teams, as well as all communications with litigation, in a tracking database such as Smartsheet or OneNote. Exports images and data in preparation for production. Knowledge, Skills And Abilities Demonstrated ability to communicate clearly and effectively, both orally and in writing, regarding technical matters with attorneys, case teams, project managers, and vendors. Ability to provide quality client service to both internal and external contacts regarding technical matters of a complex nature, requiring patience and creative problem solving. Ability to quickly adapt to changing and/or unexpected priorities and maintain a productive work effort while meeting deadlines and managing workload appropriately. Thorough understanding of relational databases, litigation support related software and technology, and the fundamentals of desktop and network operating systems. Advanced knowledge of technical litigation support and software including Relativity, Sightline, Ready Suite, West Case Notebook, Casemap, Everchron, Nuix, Brainspace, eCapture, Clearwell, and other eDiscovery hosted solutions. Advanced knowledge of MS Access, Excel, and SQL. Education The position requires a Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education, training, and experience. Experience The position requires a minimum of two (2) years of directly related experience in eDiscovery & Data Solutions, litigation support, or a similar environment, during which knowledge, skills, and abilities relevant to the position were demonstrated. US Pay Ranges Chicago, IL: $78,000 - $103,000 Washington, DC; LA, CA and Irvine, CA: $83,000 - $108,000 USD New York: $87,000 - $114,000 San Francisco, CA: $91,000 - $119,000 Benefits Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package, including healthcare, vision, dental, retirement, and all‑purpose leave. The firm also provides progressive options such as backup childcare, wellness programs, cultural events, and social activities. Equal Opportunity EOE m/f/d/v #J-18808-Ljbffr Crowell & Moring