Care Coordinator II

Essential Responsibilities Receive referrals of service members, veterans, and their families from ESNH Intake Staff, including emergent referrals. Respond promptly to new referrals and calls/requests from existing clients – within 48 hours (2 business days) maximum, and as quickly as possible for emergency/urgent situations. Complete comprehensive and timely intake, assessment, and care‑planning processes with service members, veterans, and families in accordance with program/contract guidelines. Provide updated assessments and care‑plan goals as directed by the program; ongoing assessment and care planning are required. Develop and share expertise in specialty areas such as aging veterans, veteran housing, veterans experiencing SUDs, and related fields; serve as a team expert. Provide support, resources, and suicide prevention/intervention as needed. Document all sessions, family contact, and all other relevant contacts related to the client. Serve as a one‑stop resource for coordinating services – assist in accessing services provided by the military, civilian social service system, VA, Veterans Count, and other community resources. Work in collaboration with other service providers to maximize use of existing resources, facilitate prompt and comprehensive services, and minimize red tape and stigma for service members, veterans, and their families. Access ancillary service providers and pre‑existing programs whenever possible; provide services directly when no other resources are available. Participate in data collection and analysis activities to ensure effective program evaluation. Attend monthly Case Review and Core Team meetings. Attend military events (evenings, weekends) on an as‑needed basis. Assist in securing client testimonials for “Consumer Moments” and other presentations. Qualifications Master’s degree in human services or a related field (e.g., counseling, social work, social welfare, sociology, psychology, rehabilitation services) with at least two (2) years of relevant experience, OR a Bachelor’s degree with at least five (5) years of related experience as specified under Essential Responsibilities. Understanding of military structure and culture preferred. Valid driver’s license and reliable transportation. Schedule Full time 40 hours per week, Monday‑Friday, with travel throughout New Hampshire. Compensation $26.11 - $33.64 per hour. Sign‑on bonus paid at 3 and 6 months of continued full‑time employment; the bonus is subject to all taxes, deductions, and voluntary deductions elected. Benefits Medical, dental, vision, life & disability. PTO begins accruing on your first day. Up to 9 paid holidays annually, plus one floating holiday of your choice. 403(b) employer match up to a maximum of 3%. Tuition reimbursement after one year of employment. Student loan repayment for qualifying degrees after one year of employment. Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation.

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