Bilingual Account Representative

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Account Representative Sales & Customer Support
American Family Insurance Nabozny & Associates, Inc.
Maple Grove, MN

Compensation : $60,000 $80,000 annually

About Our Agency:
Nabozny & Associates, Inc., an American Family Insurance agency based in Maple Grove, Minnesota, has been earning trust for more than 90 years the right wayby showing up, doing whats right, and building lasting relationships.

Were proud to serve Maple Grove and the surrounding communities, working closely with LGBTQ+ and Hispanic customers. Celebrating diversity and inclusivity is vital to our agency values. Our focus is on helping individuals and families protect what matters most through genuine care, clear guidance, and service that makes every client feel like part of the family. For us, integrity isnt just a wordits how we operate every single day, and were committed to inclusive, people-first service in everything we do.

If youre passionate about helping people, enjoy building meaningful connections, and are comfortable, respectful, and confident building relationships across diverse communities, youll feel right at home hereand have the opportunity to grow with a team that values trust, service, and community.

Position Overview:
We are currently seeking a motivated Bilingual Account Representative to join our team. This role offers a balance of sales and service responsibilities, giving you the opportunity to help customers protect what matters most while also building lasting relationships.

You will assist both new and existing customers by discussing coverage options, answering policy questions, and helping identify the right solutions for their needs.

Candidates with an active insurance license are strongly preferred, but we are happy to support the right individual through the licensing process and will cover the cost of obtaining required licenses.

Key Responsibilities:

• Assist customers with insurance coverage options including auto, home, and life insurance
• Develop new business through referrals, conversations, and follow-up opportunities
• Provide support to existing policyholders by answering questions and handling policy updates
• Conduct coverage reviews to ensure customers have the protection they need
• Maintain accurate records and follow agency procedures
• Work collaboratively with team members to deliver excellent customer service

Qualifications:

• Active Property & Casualty and/or Life insurance license preferred
• If not currently licensed, willingness to obtain licensing with agency support
• Previous experience in sales, insurance, or customer service is helpful
• Strong interpersonal and communication skills
• Ability to stay organized and manage multiple customer needs
• Professional, positive, and customer-focused mindset
• Aligns with company values of diversity and inclusion