Customer Service Representative (Highland Hills, OH)

Customer Service Representative

Paladin Consulting is currently hiring a Customer Service Representative to join our team working onsite at our client's office located in Highland Hills, OH. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Service Representative

Work Location: Highland Hills, OH

Duration: Long-term contract with option to extend or hire

Hours: Monday-Friday 9am-5:30pm

Job Description & Responsibilities:

• This position provides back office support to client base.
• This includes, but is not limited to, payroll and billing processes.
• Verifies all data has been entered in order to process client payroll and billing timely and accurately
• Timely and professional response to customers enquiries.
• New customer set up and data entry.
• Accurate maintenance of all customer databases. This includes client payroll data and billing data.
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
• Processes credits/rebills.
• Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
• Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
• Promptly notify management of problem areas.

Skills & Qualifications:

• Bachelor's Degree in Accounting or related field preferred
• Previous experience in payroll processing
• Comparable Work Experience.
• Excellent organizational and time management skills.
• Excellent oral and written communication and interpersonal skills.
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
• Understanding of basic accounting principles including payroll, payroll taxes, A/P, A/R, and cash posting.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Must be detail oriented, customer focused, proactive and able to work under pressure.
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

For more information or to view other opportunities, visit us at Paladin Consulting is an EEOC employer.