Client Service Representative, DVSC - Frisco

Client Service Representative

Are you looking to be a part of an amazing team of people who get to help provide state-of-the-art healthcare to our companion animals? Dallas Veterinary Surgical Center - Frisco Location - is currently seeking a qualified, driven individual to deliver excellent client and patient care as one of our extremely valued client service representatives.

For over 30 years, DVSC has been a trusted surgical resource for veterinarians across the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. With state-of-the-art equipment and groundbreaking techniques, we set the standard for veterinary excellence.

Compensation: $19-$22 hourly, based on experience

Schedule: Full Time

4x10 hour shifts per week (1 weekday off)

Monday - Friday

7:00am-5:00pm

About the Role

The purpose of this position is to provide outstanding client service. Our Client Service Representatives (CSR) have many duties ranging from answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff.

Our CSRs must enjoy working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Essential Functions

• Creates a warm and welcoming impression.
• Remains professional and courteous while handling multiple tasks with many interruptions.
• Firmly believes in the quality of care provided and communicates this sense of assurance to clients.
• Understands our services and recommendations and clearly communicates them to clients.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.

About You

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities.
• Ability to submit to drug screening as we are a drug-free workplace.
• Knowledge of general office practices and procedures, Client Service Representative (receptionist) duties, and telephone techniques.
• Demonstrate ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
• Experience maintaining patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrate the ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.

What to Expect

• Friendly/Inclusive Culture: Our team acknowledges that great results are only achieved through the teamwork that comes with mutual respect and kindness amongst our team and with our clients.
• Leadership support: We truly value each team member as an individual. The experiences and knowledge you bring are immeasurable. We have your back!
• Innovative thinking: Our best ideas come from our team members. Needs change and so do we. DVSC encourages mentorships, professional development, and new ideas.
• We Get It: We know there are hardships in veterinary medicine we want to focus on supporting our team members, combating compassion fatigue, and creating an environment where people feel valued and are excited about learning.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend

Join us at DVSC, where your expertise will be valued, your ideas heard, and your career nurtured in an environment dedicated to both excellence and compassion. Apply today to become a part of a team that's committed to helping pets and the people who love them!