B2B Manager, Operations & Growth

Company Overview StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled‑trade programs designed to address the nation’s growing infrastructure needs. The company’s Tulsa Welding School subsidiary was founded in 1949 and now has campuses in Tulsa, OK; Jacksonville, FL; Houston, TX; Dallas, TX; and Atlanta, GA. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Association of Private Schools, Colleges, and Universities. The company’s Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. It is accredited by ACCSC and licensed by the Arizona State Board for Private Postsecondary Education. Core Values At StrataTech, we are zealous advocates of positive and sustainable life change through skilled‑trade education. We focus on student success by improving organizational and operational processes, maintaining excellence in training programs, embracing innovation and technology aligned with industry transformations, and fostering a culture of compassion, care, and service. Our core values promote an incredible work environment, genuine and authentic people, and a commitment to serving the needs of others. Challenging and Fun We cultivate an environment where faculty, staff, and students feel joy in asking questions, challenging the status quo, and continuously innovating. Incredible Work Environment Our schools exist to change lives and create opportunities that empower individuals. This commitment extends to our faculty and staff, encouraging collaboration, inclusion, and excellence. Genuine People We hire and celebrate genuine people, encouraging them to bring their whole selves to work so that honesty, accountability, and respect thrive in our community. Force for Good StrataTech is a force for good, creating opportunities for meaningful careers. We espouse a conscious capitalist ethos that balances economic success with an ethical framework. Position Summary The Manager, Operations & Growth has two sets of responsibilities. First, own end‑to‑end operations for one or more enterprise B2B accounts. Second, implement and or execute strategic growth projects shaping the future of the B2B business. The Manager will oversee a ~$3M P&L from day one and act as a trusted thought partner for senior leaders, meeting high standards of effort and work quality. If you’re excited by the chance to build something and test it at scale, this role is for you. It will position you for growth into a Director‑level P&L owner as the B2B business scales. Responsibilities Operations Build a standard operating model for how a B2B account will run efficiently at scale, including curriculum development, instructor workforce management across six locations, on‑campus experience for learners, and technical support for IT applications. Implement this operating model across accounts and negotiate change management processes with internal and external stakeholders without sacrificing operational or financial outcomes. Manage a team of 0–2 FTEs per account to deliver against the operating model and performance benchmarks. Track key account metrics, monitor account health, and provide regular updates to management; conduct periodic reviews with clients to discuss performance, challenges, and future strategies, covering metrics such as enrollments, graduation rates, job placement rates, revenue growth, and margin growth. Develop and maintain long‑term relationships with key stakeholders in assigned accounts, acting as a trusted advisor and understanding client business goals and strategies. Identify upsell, cross‑sell, and renewal opportunities to increase account revenue. Growth Develop annual strategic plans that set concrete growth targets, define action plans to achieve those targets, and highlight risks and opportunities. Support new campus expansion efforts, including site selection, financial modeling, budgeting/forecasting, ad hoc analysis, and cross‑functional project management. Support current campus facilities growth and expansion plans as a strategic thought partner and PMO for ongoing projects. Act as a force multiplier for the organization, empowering line functions to focus on implementation. Education and Experience Strong preference for strategy consulting experience and/or multi‑site operations experience. Experience driving transformations, including growth initiatives, process redesign, and implementation efforts. Drive for results and bias toward action. High EQ, analytical, articulate, and excellent verbal communication skills. Ability to manage multiple clients and deliverables, prioritize effectively, and request help when needed. Skilled in leading through influence and direct management oversight. Extensive experience with MS Suite tools. Exposure to industrial services or other blue‑collar oriented human capital sectors is a plus. Physical Environment Most work is performed in a temperature‑controlled office environment. Incumbent may sit for long periods at a desk or computer terminal. Incumbent may use calculators, keyboards, telephone and other office equipment. Stooping, bending, twisting, and reaching may be required. Some work may be completed in a classroom or shop environment. Travel as needed, typically 2–4 days per month. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr StrataTech Education Group