Operations Analyst

Relocation Assistance: Available for eligible candidates Position Overview We are working with an established organization in the energy industry seeking an Operations Analyst to support commercial energy operations, with a focus on payment processing, collections, customer service, and account reconciliation. This role will work closely with customers, external partners, and internal teams to resolve payment and billing discrepancies, maintain accurate operational processes, and identify opportunities to improve efficiency. The ideal candidate has experience in retail energy operations, strong analytical and problem-solving skills, and a customer-focused approach. Key Responsibilities Support day-to-day operational processes for commercial energy customers. Review and validate incoming payments against customer invoices. Research and resolve payment, billing, and account discrepancies. Communicate with customers and external partners to address questions and resolve issues. Coordinate with customers and service providers to support collections and payment resolution. Monitor customer inquiries and provide timely, professional responses. Manage online payment processes and portals for directly billed customers. Follow established internal controls and identify opportunities to strengthen procedures. Evaluate workflows and recommend improvements to operational efficiency and accuracy. Maintain accurate records and ensure assigned tasks are completed within established timelines. Qualifications 2–5 years of experience in retail energy operations or a related field. Bachelor's degree in business or a related discipline, or equivalent relevant experience. Experience with payment applications, collections, and/or customer care; experience across all three areas is a plus. Knowledge of retail energy markets; experience with the PJM market is preferred. Understanding of Electronic Data Interchange (EDI) transactions is preferred. Strong analytical, critical-thinking, and problem-solving skills. Proficiency in Microsoft Office, particularly Excel and Word. Excellent written and verbal communication skills. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Ability to independently research issues, identify solutions, and communicate findings effectively. Collaborative approach and commitment to providing excellent customer service. Ability to successfully complete applicable pre-employment background screening. Opportunity Highlights Competitive base salary + bonus Annual bonus opportunity. Relocation assistance available for eligible candidates. Opportunity to contribute to process improvements and operational efficiency. Collaborative team environment within the energy industry. #J-18808-Ljbffr Green Key Resources