Fraud Operations Specialist

Fraud Operations Specialist (On-Site) Location: St. Petersburg, Florida (On-Site) Duration: 3-6 Months (Contract) Start Date: 12/1/2025 Rate: ~$85/hr. Role Summary We are looking for two strategic and hands-on Fraud Operations Specialists to work on-site at our St. Petersburg, FL office. The resource will be responsible for conducting a comprehensive review of our current fraud operations, designing and implementing process improvements, and developing a robust training and talent management framework. This role is ideal for a proactive problem-solver with deep expertise in fraud analytics and operations who can drive change and deliver measurable results. Scope of Work & Key Deliverables The consultants provided will be expected to accomplish the following phases of work: Phase 1: Process Review and Optimization Conduct a comprehensive review of existing fraud operations processes. Identify gaps, inefficiencies, and potential improvement areas. Develop detailed recommendations for streamlining processes. Create a high-level plan for process improvement. Develop metrics and KPI tracking mechanisms. Deliverable: Comprehensive review report with recommendations and KPI framework. Phase 2: Project Rollout and Implementation Planning Collaborate with our internal team to develop a prioritized implementation roadmap based on the expected benefit/impact of opportunities identified in Phase 1. Develop detailed implementation plans for each high-priority opportunity. Deliverable: Prioritized roadmap and detailed implementation plans. Phase 3: Education, Training, and Talent Management Assess current training programs and identify knowledge gaps. Design and develop a comprehensive training curriculum. Conduct a skills gap analysis for the current team. Develop talent development strategies. Design performance evaluation criteria specific to fraud analytics and operations. Deliverable: Comprehensive training curriculum, skills gap analysis report, and talent development strategy document. Qualifications and Experience 5+ years of experience in fraud operations, fraud analytics, or a related field, with a proven track record of process improvement. Prior experience in a consulting or internal project-based role is highly desirable. Demonstrated expertise in mapping processes, identifying inefficiencies, and designing optimized workflows. Strong experience in developing and implementing KPIs and performance metrics. Proven ability to design and deliver effective training programs and conduct skills assessments. Excellent analytical, problem-solving, and root-cause analysis skills. Outstanding communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Self-motivated, able to work independently, and manage a project from discovery to implementation. Team Profiles Profiles must clearly demonstrate relevant experience in fraud operations, process optimization, and training/ talent strategy development. Include a description of each consultant's role and responsibilities on this project. Logistics This is a full-time, on-site contract position for a duration of 3-6 months. Candidates must be located in or willing to relocate to the St. Petersburg, Florida area for the contract duration. All work will be performed at the client's office location. #J-18808-Ljbffr