IT Support Specialist

Marmon Industrial Energy and InfrastructureAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused on keeping systems running efficiently. Familiarity with ERP systems is a plus.Key Responsibilities:Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote toolsTroubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtimeInstall, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environmentsSupport day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issuesManage helpdesk tickets, prioritize based on business impact, and escalate as neededPerform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructureDocument issue resolutions and create user guides or quick reference materials to reduce recurring problemsAssist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rolloutsCollaborate with the IT team, production supervisors, and vendors to ensure smooth daily operationsQualifications:2–4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environmentHands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networkingStrong problem-solving skills with the ability to communicate effectively with non-technical usersSelf-motivated, customer-focused, and comfortable taking ownership of issuesHighly organized with the ability to prioritize in a fast-paced environmentComfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issuesPreferred Skills:Experience with ERP systems in a manufacturing environmentFamiliarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systemsExposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administrationExperience working cross-functionally with production teams, operations, or external vendors in an industrial settingFollowing receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, and please be sure to include the title and the location of the position for which you are applying. #J-18808-Ljbffr Marmon Industrial Energy and Infrastructure