Commercial Mission Success Lead

Our client is building a data source of truth and AI tools for defense acquisition to solve this. They fuse information from thousands of sources, structured and unstructured, to provide a cohesive picture of budget, programs, the organizations running them, and much more. The company is growing fast and backed by top funds and DoW/national security veterans. As the Commercial Mission Success Lead, you will drive the success of the company’s commercial customers as they onboard, adopt, and scale our platform. Your goal: make the company a critical system for how they conduct research and build their DoW strategy, identify opportunities, and execute on those. This is a hands-on role blending customer success, product development, and account management. You will bridge customer and product— translating day-to-day user needs into product direction while ensuring customers get the outcomes and solutions that matter most. Responsibilities Own a portfolio of commercial accounts (startups, growth-stage, primes) selling into DoW and national security, serving as their primary point of contact. Run end-to-end onboarding: map existing BD/capture workflows, configure the company to match how they pursue and manage DoD opportunities, and train teams to use it day-to-day. Design and refine concrete workflows (e.g., market mapping, opportunity qualification, capture planning, funding alignment) that tie directly to pipeline, win rate, and revenue. Monitor usage and performance, turn data into insights, and drive specific behavior changes that improve customer outcomes (better coverage of funded demand, faster pursuits, higher win rates). Proactively identify expansion opportunities (new teams, new use cases, deeper workflows) and partner with sales leadership to secure renewals and growth. Capture structured feedback from BD, capture, strategy, and exec users, and translate it into clear product requirements and prioritization signals. Partner with product and engineering to test new features with commercial customers, validate fit, and drive adoption across accounts. Build and iterate playbooks, best-practice configurations, and customer-facing narratives (QBRs, impact reviews) that show how the company is changing how they win DoW business. Qualifications 5+ years of experience in customer success, consulting, program management, or strategic operations — ideally with exposure to defense or national security. Proven success managing multiple accounts and personas while delivering operational outcomes. High customer empathy — able to understand workflows, build trust, and navigate complex stakeholder environments. Strong communication skills — capable of engaging executives, operators, analysts, and technical teams. Ability to operate in fast-moving, ambiguous environments with a high level of ownership. Background in defense, government-facing work, or national security markets strongly preferred. #J-18808-Ljbffr AtlasAdvancement, Inc.