Head of AI Strategic Programs, Commercial BTS

Company Description

About AbbVieAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Head of AI Strategic Programs, Commercial BTS will lead strategic AI initiatives to transform AbbVie’s commercial operations. Integrate advanced AI/ML solutions into commercial functions, optimizing healthcare provider and patient engagement, market strategy, product launch, and sales operations through actionable data insights.

Responsibilities

• Strategy & Influence: Develop a 3–5 year AI-driven vision for commercial excellence, collaborating with Sales, Marketing, and Commercial Operations leadership.
• Process Redesign & Optimization: Analyze and modernize commercial workflows, using AI for targeted outreach, segmentation, channel optimization, and marketing personalization.
• Solution Consultation & Advisement: Serve as the primary AI advisor for commercial leaders, bridging technical and business perspectives and ensuring solution strategies are aligned with commercial goals.
• Delivery Execution: Oversee delivery of high-impact AI programs, from design to deployment and adoption, using a disciplined program methodology.
• People Management: Build and develop a high-performing team with hybrid analytical and commercial capabilities. Mentor future leaders who can drive commercial‑AI transformation.
• Governance & Responsible AI: Enforce ethical, compliance, and privacy standards in commercial AI deployments, ensuring regulatory adherence and fairness in model-driven decisions.
• Resource Management: Accountable for commercial AI program budgets and organizational design.
• Liaison & Relationship Building: Cultivate strong partnerships with Sales, Marketing, IT, Data Science, and external partners; provide advisory support at executive and cross-domain levels.
• Culture: Foster an innovative and customer‑centric mindset; demonstrate AbbVie’s leadership principles and support talent growth in AI‑powered commercial functions.

Qualifications

Required Qualifications: Bachelor’s degree required; Master’s in quantitative or business field preferred (e.g., Data Science, Business Analytics, Marketing, MBA). 2+ years’ experience in commercial operations, analytics, AI/ML, consulting, or business transformation, with at least 5 years combining technical and commercial leadership. Proven success delivering enterprise‑scale commercial technology or analytics programs. Deep understanding of commercial processes, CRM, sales operations, and digital marketing platforms. Strong track record in building and managing analytic/technical teams (4+ professionals). Experienced in collaborating with and influencing senior commercial executives. Hands‑on with modern AI/ML tools relevant to commercial domains. Budgetary experience; $20 million+ programs strongly preferred. In terms of the performance and personal competencies required for the position, teh following is expected: Setting Strategy The ability to create and articulate an inspiring vision for the organization, not only for the areas they are directly responsible for, but the enterprise as a whole. The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy. An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry. The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful. Executing for Results The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results. Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations. A risk‑taker who seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks. A leader who is viewed by others as having a high degree of integrity and forethought in their approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization. Leading Teams The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others. The ability to persevere in the face of challenges, and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers. A leader who is self‑reflective and aware of his own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and selfimprovement. Relationships and Influence Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively. An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in their beliefs, and active drive. Encourages others to share the spotlight and visibly celebrates and supports the success of the team. Creates a sense of purpose/meaning for the team that generates followership beyond their own personality and engages others to the greater purpose for the organization as a whole.

Preferred Qualifications

• Pharma/Biotech commercial operations experience.
• Background in commercial analytics, multichannel engagement, marketing science, or digital transformation.
• Exposure to regulatory, legal, and compliance considerations in commercial AI/Data Science.
• Experience with enterprise‑grade AI/analytics platforms.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: