Operations Director

Operations Director

Our client is an established commercial cleaning and facility services company serving mid-size and large general contractors in a growing regional market.

The company is entering a significant growth phase focused on strengthening existing general contractor relationships, expanding its project and bid pipeline, and building a management team capable of supporting continued growth.

This is a newly created leadership opportunity for an experienced construction operations professional who can take ownership of day-to-day operations while also serving as a trusted relationship manager for general contractor clients.

About the Role

The Operations Director will oversee the day-to-day operational and client relationship functions of the company's construction cleaning division.

This role requires someone who can move comfortably between operations, client relationships, scheduling, estimating, and crew coordination.

You may spend part of the day building trust with a general contractor's project manager or site superintendent and the next coordinating crews, reviewing project scope, or preparing a bid.

Bilingual English/Spanish fluency is required. You will communicate with general contractor contacts and office staff in English while working directly with Spanish-speaking field crews in Spanish.

What You'll Do

Scheduling & Operations

• Own the master schedule for all active construction projects
• Coordinate crew assignments with site supervisors and field staff in English and Spanish
• Proactively communicate schedule changes to general contractor contacts
• Ensure crews have the supplies, equipment, and site access needed to complete projects
• Monitor job progress and identify scope changes or potential change-order opportunities
• Resolve operational issues quickly and keep projects moving

Client Relationship Management

• Serve as the primary day-to-day contact for general contractor accounts
• Maintain consistent communication with project managers and site superintendents
• Build relationships with existing clients and identify upcoming project opportunities
• Stay ahead of bid opportunities and engage with clients before formal RFPs are issued
• Attend pre-bid meetings and scope review meetings
• Coordinate with the company's sales resources on new account opportunities and existing account growth
• Maintain accurate client and pipeline information in the CRM

Estimating

• Own the estimating process for construction cleaning bids
• Review project scopes and use AI-assisted tools for preliminary scope analysis
• Apply labor rates, material costs, and margin targets to develop competitive and profitable bids
• Target a 48-hour turnaround on estimates
• Manage approximately 25 bids per week
• Track win/loss rates and identify pricing trends
• Partner with the CEO on final approval for large or non-standard bids

Reporting & Accountability

• Provide a weekly operations and pipeline update to the CEO
• Maintain a current bid pipeline, including active estimates, stages, and expected close dates
• Monitor operational performance and identify opportunities for improvement
• Ensure commitments to clients and crews are consistently followed through

What We're Looking For

• Full professional fluency in English and Spanish, both written and spoken
• 5+ years of experience in commercial construction, construction services, or a related environment
• Experience working with general contractors, project managers, and/or site superintendents
• Strong client relationship and communication skills
• Comfortable representing a company in client meetings, on job sites, and by phone
• Highly organized and disciplined with strong follow-up skills
• Commercially minded with an understanding of pipeline, opportunity, and business growth
• Proactive communicator who addresses issues before they become problems
• Ability to work independently in a growing, entrepreneurial environment

Compensation & Benefits

• $85,000 and up depending on experience
• Performance bonus tied to revenue and gross profit growth
• Full-time, on-site position
• Direct access to ownership and senior leadership
• Opportunity to take significant ownership of a growing business function
• Potential for expanded responsibility as the company continues to grow