Surveillance Officer

Job Description

Casino Surveillance Officer monitors casino operations using cameras and surveillance systems to ensure a safe, fair, and lawful environment. They identify suspicious activity, preventing fraud or theft, and ensuring compliance with gaming regulations.

Responsibilities

• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
• Operates software to save and preserve video coverage.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Make recommendations and enforce state and federal regulations. Will communicate with security and other departments using phones and radios.
• Will follow policies to ensure safety and asset protection. Has knowledge of all slot/game's procedures and Title 31.
• Maintains all logs and ensures accuracy of log entries.
• Maintains confidentiality of all Hotel/Casino information.
• Reports all incidents observed on shift to the Leadership.
• Comply with company regulations, policies, and procedures.
• Act as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

Qualifications

• High school diploma, GED, or comparable experience preferred.
• Prior experience in a security, casino or surveillance-related field is preferred.
• Must be able to sit or stand for long hours observing numerable CCTV screens.
• Must be able to work and maneuver in close quarters.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and, also, remember the specific details of incidents and persons. Ability to compose clear, accurate, and concise reports.
• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to read, write, speak and understand English.
• Ability to maintain extremely confidential information.
• Observe gaming tables and slot machines to ensure fair play and accurate payout
• Review video footage to resolve disputes or investigate incidents
• Coordinate with casino security staff and management when issues arise
• Ensure compliance with gaming laws, internal policies, and procedures
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be able to work in a fast paced environment
• Must be able to listen and respond to visual and aural cues.
• Must be flexible with schedule, including nights, weekends, and holidays as required.