Network Engineer

Job Description Job Description Company Description

IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.
We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.
Our focus is simple:
Reliable technology that keeps organizations running.
Job Description

IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.
This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.
The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.
This is a full-time, in-person position based in Santa Clara, CA.
Responsibilities
Network & Systems Support
Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
Perform root-cause analysis and document findings and resolutions
Help maintain customer uptime, reliability, and overall service quality
Project Support & Engineering
Assist with implementation and support of customer and internal infrastructure projects
Participate in upgrades, maintenance activities, migrations, and deployments
Collaborate with engineering and operations teams to ensure successful project execution
Support scheduled after-hours maintenance windows when required
Customer & Technical Collaboration
Participate in customer meetings and technical discussions when needed
Support solution validation and deployment planning
Communicate technical information clearly to both technical and non-technical audiences
Contribute to a positive customer experience through responsiveness and professionalism
Documentation & Accountability
Maintain accurate documentation within ITMC ticketing and project management systems
Track time, tasks, troubleshooting steps, and project updates appropriately
Follow internal workflows, escalation procedures, and operational standards
Contribute to process improvements and documentation updates
Qualifications

Required Qualifications
Experience supporting enterprise network environments
Strong understanding of routing, switching, VLANs, and network troubleshooting
Experience with enterprise Wi-Fi and firewall platforms
Ability to troubleshoot technical issues in customer-facing environments
Strong organizational and documentation skills
Excellent written and verbal communication skills
Ability to work onsite in Santa Clara, CA
Preferred Qualifications
Experience supporting education, government, or healthcare environments
Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
Familiarity with VoIP, UCaaS, or communication systems
Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
Comfortable working independently and collaboratively within a team environment
Key Success Factors
Strong team player with a collaborative and solutions-oriented mindset
Ability to manage multiple priorities and tasks effectively
Professional and customer-focused communication style
Calm and methodical approach to troubleshooting and issue resolution
Strong sense of accountability, ownership, and follow-through
Commitment to reliability, customer trust, and continuous improvement

Additional Information

All your information will be kept confidential according to EEO guidelines.