Principal Experience Designer

Responsibilities Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences Translating complex ideas into understandable concepts that evolve and enhance the product experience Engaging in portfolio prioritization to help set the strategy and product road map for the team Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing Championing prioritization of design centered product enhancements grounded in research and analysis Working with partners and teams across various geographies Embracing and advocating for an experience mindset Discovering & Delivering Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams Driving end-to-end product design by: Working with researchers to understand customer needs and define opportunities through usability and empathy studies Framing problems, defining insights, and designing new methodologies/practices to serve customer needs Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes Planning and facilitating workshops with internal and external stakeholders to align with business needs Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines Storytelling and presenting visual concepts to various stakeholders Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech. Basic Qualifications At least 8 years of experience with user experience design Preferred Qualifications Comfortable working with a variety of business partners and delivering outcomes Design and prototyping tools, such as Figma Familiarity with working in an established design system Experience managing a cross‑functional team Seniority Level Mid-Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr